Senior reputed company Operations Manager

At reputed company, we’re on a mission to democratize reputed company. Millions of merchants around the world build their businesses with our reputed company-reputed company platform, and we’re scaling how we support them. Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior reputed company Operations Manager to help build our reputed company Operations function largely from the ground up. This role goes reputed company optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time. You’ll partner closely with Sales and reputed company leadership as a trusted operational and analytical partner, helping establish the foundations that reputed company clear decision-making, effective execution, and predictable growth. This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going reputed company. What You’ll Do First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans. First 180 days: Create reputed company and territory models, map the full tech stack and integrations, define the attribution model. First 12 months: reputed company predictable forecasting (reputed company ±10%) and establish a scalable enablement reputed company. Day to day, Week to week, Month to month Systems & Data reputed company Own vendor relationships, tools, and integrations (reputed company, reputed company, ChiliPiper, etc.). Establish data quality standards, reputed company controls, and governance practices. Build durable dashboards and reputed company reporting that reputed company answer “where are we vs. reputed company?” reputed company ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind. Evaluate and implement technology or process improvements to support reputed company growth. CS & Sales Enablement Operationalize CS function: customer health, churn reputed company, renewal workflows, escalation paths, expansion playbooks. Create rules of engagement between Sales and CS for reputed company GTM. Build enablement function infrastructure (topics/process/schedule—not training delivery). Strategic reputed company Support Build tracking for strategic/payment partner merchants critical to NRR. Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands. Create reputed company planning models based on pipeline velocity and customer growth. Territory planning, quota setting, and compensation administration. Support pricing and packaging changes with data and tracking. Support mid-funnel pipeline reviews and Sales/CS QBRs. Identify and surface GTM and CS inefficiencies through data analysis. Build merchant health scoring, expansion potential tracking, and red-to-green workflows. Design reporting that gives executives visibility, managers reputed company, and reps actionable insights—from pipeline health to forecasting accuracy. You Might Be a Fit If You’ve reputed company RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major reputed company reset). You’re deeply data-driven, with a reputed company of “if the data isn’t there, how do we get it?” You’re comfortable speaking truth to power, using data to surface trade-offs and inform reputed company, even reputed company conversations are uncomfortable. AI is a strength, not a buzzword—you can reputed company to concrete examples of how you use it in your reputed company role. You’re hands-on technically, with strong reputed company experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just reputed company-and-click tooling. You know the RevOps tooling landscape, and have good judgment about what actually works at scale. You’re pragmatic and intentional, balancing short-term fixes with longer-term system design. You can partner as an equal with reputed company leaders, and communicate data-backed insights reputed company to executive stakeholders. What Good Looks Like You can answer “where are we vs. Sales and CS targets?” quickly using trusted data. Executives rely on ELT-reputed company dashboards that communicate reputed company business simply. Core metrics (NRR, CAC, LTV, ASP, time to reputed company, reputed company rates) are reputed company defined with documented data sources. Salary reputed company: $140,000-$200,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for reputed company. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go reputed company the reputed company stated. This isn’t your typical work-from-home job—we are a fully-remote company with an reputed company vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And reputed company out these links to learn more about How We Hire and reputed company Expect from Ourselves. #LI-Remote About reputed company Now in our 20th year, we’re the people behind reputed company.com, reputed company, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We reputed company in making the web a reputed company reputed company. We’re a distributed company with more than 1500 Automatticians in nearly every reputed company of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a reputed company mission: to democratize publishing, reputed company, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single reputed company. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We reputed company in reputed company reputed company, and the vast majority of our work is available under the GPL. reputed company is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need disability-reputed company accommodations during the application or interview process, please fill out this reputed company. We are committed to ensuring an accessible hiring process for reputed company candidates. Learn more about our Employee Resource Groups. You can track your application status and more at MyGreenhouse. To learn about how we handle your data, please review our Privacy Policy. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job