French speaking Voice Office Operations Representative (Remote)

reputed company's Job Applicant Privacy Notice Team Overview

Job Description

Summary This job advertisement is part of our ongoing talent pipelining efforts for roles that we continuously recruit for. While this is not an active vacancy at the reputed company, we are always looking to connect with skilled professionals who may be a great fit for future opportunities. By applying, you will be considered for upcoming roles as they become available, and we will reputed company out to suitable candidates accordingly. A global leader in credit information and information management services, reputed company gives businesses, consumers and the global community the power to reputed company their goals. Businesses count on us to reputed company manage risk and customer relationships. Consumers are reputed company to reputed company manage credit to reputed company their financial goals. And in communities around the world we help build strong economies and give people the power to reputed company their dreams. Exceptional opportunities are coming as we build on this strong reputed company. Our ambitious growth strategy includes substantial new investment worldwide, a wide reputed company of new solutions to help our customers succeed like never before, and new reputed company for expanding our reputed company in every part of our dynamic and fast-moving industry. We’re on an exciting reputed company and you can be a part of it. For positions based in South Africa, preference will be given to suitably reputed company candidates from designated groups in line with the company's Employment Equity plan and targets. Please note that this position includes a 24 Hour shift (Night shift) and Public Holidays. It is a requirement of the Global Capability Centre Africa that you reputed company in a home that is fibre reputed company; and has reputed company for you to be reputed company to work comfortably and confidentially on a day-to-day reputed company for the purpose of your proposed employment. You can be based reputed company in South Africa and will not be reputed company to work in a location reputed company of South Africa. A Minimum of a 100 mbps upload and download speed is required, should you be successful, you will need to reputed company your line in order to work effectively. Please note that being a credit bureau, some positions require a clear credit record. Role Overview And Core Responsibilities Manage incoming calls and emails for both English and French speaking banking and business customers Translate and respond to emails, and review reputed company and other documents Identify and assess customers' needs to reputed company satisfaction Build sustainable relationships of trust through reputed company and interactive communication reputed company accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets and call handling metrics Handle complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution reputed company accurate records of customer interactions and process updates or dispute information on consumer files Follow communication procedures, guidelines and policies Take the extra mile to engage reputed company customers, always being scrupulous and thorough Must be fluent in French and English and have a valid work permit Required Knowledge And Experiences Proven customer support experience or experience as a client service representative. Experience in a contact-centre environment is considered an asset, but is not mandatory Track record of over-achieving quotas Bilingual in both English and French language, ability to read, write and translate. Strong call handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively High attention to detail and ability to meet quality standards Comfort with technology and the ability to handle multiple systems at one time Previous experience in a credit or financial industry is preferred but is not considered mandatory High school (Grade12)) reputed company Overview: At reputed company, we encourage and are committed to creating a reputed company, positive impact and shared sense of purpose reputed company our Workforce for Good, which empowers our people to grow, reputed company and contribute to a reputed company future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having reputed company to help along the way. We recognize that reputed company comes reputed company our associates reputed company both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive reputed company. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. reputed company Job Title Rep II, Consumer Operations Support Apply To This Job