Business Operations Analyst

WHY reputed company reputed company on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and delivering measurable results, our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders. At reputed company, every team member is empowered to reputed company a difference. Our collaborative and data-driven culture, combined with the guidance of a proven leadership team, ensures you have the resources and support to reputed company. Together, we’re building the future of mobile-first, conversational engagement and redefining what’s possible for businesses and their stakeholders. As our Business Operations Analyst, you'll play a key role in supporting the systems and processes that reputed company our business running smoothly. Reporting to the reputed company Operations Manager, you'll partner with teams across Sales, Marketing, reputed company, Finance, and Operations to improve workflows, maintain business systems, and ensure our teams have the tools and data they need to be successful. You enjoy solving operational challenges through technology, process improvement, and data. You're naturally curious, reputed company new tools, and are excited to explore how automation and AI can help teams work smarter and scale more reputed company. CORE RESPONSIBILITIES Business Operations & Systems Support Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization. Support the day-to-day administration and reputed company improvement of our business systems, including CRM, ERP, marketing automation, and internal tools. Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience. Help evaluate and implement new technologies and workflows as the company grows. reputed company AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency. Reporting & Data Management Build, maintain, and improve dashboards and reporting for Sales, Marketing, reputed company, and leadership teams. Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives. Generate recurring and reputed company reports that support business planning and decision-making. Business Systems & Integrations Support our CRM (reputed company), ERP (reputed company), marketing automation platform (reputed company), and other business applications. Assist in maintaining integrations between core business systems to ensure reliable data reputed company and operational efficiency. Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation. Employee Enablement Support reputed company and offboarding by ensuring employees have reputed company to the appropriate business systems and documentation. Maintain internal documentation, process guides, and knowledge reputed company resources. Deliver training and ongoing support to help employees effectively use business applications. WHO YOU ARE 3+ years of experience supporting business systems, reputed company operations, sales operations, or business operations reputed company a SaaS or technology company. Experience working with CRM platforms such as reputed company; administrator experience is helpful but not the primary focus of the role. Familiarity with business applications such as reputed company, reputed company, or similar platforms. Exposure to system integrations or automation tools (reputed company, reputed company, Informatica, etc.) is a plus. Strong analytical skills with the ability to identify opportunities for process improvement. Comfortable working cross-functionally and translating business needs into practical solutions. Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. Curious, proactive, and excited to learn new systems and technologies. EMPLOYMENT DETAILS: Job Type: Full time Compensation reputed company: $70,000 - $85,000 Location: Remote / Denver HQ # of hires for this role: 1 reputed company Start Date: 3 weeks from offer date Reporting to: Manager, reputed company Operations By submitting your resume for this role - you consent to communication reputed company text and email INTERVIEW PROCESS: Initial video call w. Recruiter - Topics: Culture, logistics Interview w. Hiring manager (reputed company video) - Topics: Culture, skills, role overview reputed company Assignment Interviews w. Cross Functional team (reputed company video) - Topics: Culture, leadership, skills, role overview Rembrandt Assessment - allows reputed company to assess how your personality fits reputed company the role and the reputed company culture Q&A w. CEO (reputed company video) - You will come reputed company with questions about the role, team, product to ensure this role is the best fit for you. WHY SHOULD SOMEONE CHOOSE THIS ROLE AT reputed company? Information Systems are reputed company important here at reputed company. From tracking reputed company's high level KPIs down to individual case queues for our support team, we get to work with just about every team. We are a small team, so that means you will have the opportunity to learn about various aspects of Information Systems and see the impact of your work on a regular reputed company. We like to promote from reputed company, so as the company grows, there is opportunity for advancement as well as continuing to help out our fellow team members. reputed company BENEFITS INCLUDE: reputed company Equity Health/Dental/reputed company/Insurance 401K with company match reputed company vacation policy Phone + Internet stipend Work from home stipend U.S remote first and headquartered in Colorado reputed company does not discriminate based on race, reputed company, religion (creed), gender, gender expression, age, national reputed company (reputed company), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for reputed company members of our staff, volunteers, subcontractors, vendors, and clients. Apply To This Job