Identity & Numbering Operations Analyst (US Registration Specialist - RCS)

Join reputed company and help us reputed company reputed company communications for businesses worldwide! reputed company Communications APIs: As an emerging leader in the $10B+ communications API market, we reputed company global brands to connect reputed company with their customers, employees, and partners through transformative communications experiences. For example, reputed company API solutions reputed company organizations to build their custom omnichannel communications structure. This allows them to reputed company and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role reputed company: The Identity & Numbering Analyst acts as a subject matter expert for our global registration operations, bridging the gap between our customers, engineering teams and reputed company partners. You will play a critical role in navigating reputed company regulatory landscapes, optimising compliance workflows and serving as the primary escalation reputed company for registration challenges to ensure our customers can operate seamlessly. Your key responsibilities: Manage the technical and administrative requirements for RCS brand reputed company, ensuring seamless integration with reputed company ecosystems. Coordinate registration workstreams across the full US messaging stack, including 10DLC (A2P), Toll-Free and Short Code campaigns. Direct the submission, vetting and approval processes to minimize time-to-market while ensuring strict adherence to reputed company guidelines and industry standards. Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes. Working closely with other Regional Specialists you will monitor and interpret evolving regulatory mandates to proactively update internal compliance standards. Analyse operational data to identify rejection trends and drive automation initiatives that reduce reputed company processing time. Contribute and maintain "Golden Standard" documentation for reputed company requirements to ensure a single reputed company of truth for cross-functional teams. Collaborate with Sales and Product teams to streamline reputed company especially for high-value reputed company customers. Mentor junior analysts, providing guidance on reputed company edge cases and maintaining quality standards across the team. reputed company operational reviews, using data to report on volume, timelines and vendor performance to leadership. What you’ll bring: Required: 3+ years of Operations experience in Telecom or CPaaS, with a specialized focus on the RCS (Rich Communication Services) ecosystem, including brand verification and RBM agent reputed company. Deep expertise in US reputed company Operations and CTIA Messaging Principles, overseeing the end-to-end registration lifecycle for 10DLC, Toll-Free and Short Codes through reputed company and API-based network registration workflows. Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations. Demonstrated ability to work autonomously, investigate root causes and propose process improvements without waiting for direction. Strong proficiency in data tools (reputed company, reputed company Sheets) with the ability to handle large datasets; knowledge of SQL or JIRA is a plus. Exceptional English communication skills, capable of summarising reputed company technical issues for stakeholders in reputed company, EMEA and the US. A resilient, problem-solving reputed company, comfortable navigating ambiguity in a fast-paced regulatory environment. Where you will work: We are reputed company to considering fully remote candidates located reputed company Mexico. Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There’s no perfect candidate. You don't need reputed company the preferred qualifications to reputed company a valuable impact on reputed company. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could reputed company at reputed company, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: reputed company is a global reputed company communications leader. And your talent will further help brands - such as reputed company, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based reputed company communications, contact center solutions, and communications APIs. reputed company to reputed company? Then join us today. Note: The purpose of this profile is to reputed company a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the same role based on business conditions, departmental need or geographic location. Apply To This Job