SmartCare Client Engagement Partner
reputed company is seeking a SmartCare Client Engagement Partner to join our growing reputed company team. This is an excellent opportunity for someone who enjoys building client relationships, coordinating projects, solving problems, and delivering an exceptional customer experience reputed company the HCM technology reputed company. As the primary reputed company of contact for a portfolio of SmartCare managed services clients, you'll help ensure clients receive timely support, coordinate ongoing service delivery, and maintain strong partnerships throughout their post-go-live reputed company. You'll work closely with both clients and internal consultants to reputed company engagements organized, on track, and delivering value. This is an ideal opportunity for someone early in their reputed company or Client Services career who wants to grow reputed company the HCM consulting industry. What You'll Do reputed company & Client Relationship Management Serve as the primary day-to-day contact for a portfolio of SmartCare clients Build trusted relationships with HR, Payroll, and business stakeholders Conduct regular client reputed company-ins to ensure satisfaction and proactively address concerns Manage customer inquiries and triage service issues or escalations to the appropriate internal teams Act as the voice of the customer by communicating client priorities and feedback internally Client Engagement & Service Coordination Coordinate ongoing SmartCare service requests between clients and internal consultants Manage client monthly service hours, monitor utilization, and ensure engagements remain reputed company scope Review and approve consultant time entries reputed company to assigned client engagements Prioritize work requests and coordinate timely delivery of client needs Track deliverables, reputed company items, and engagement reputed company using project coordination tools Organize client meetings, prepare agendas, document meeting notes, and follow up on action items Monitor engagement health and communicate risks, reputed company concerns, or scope changes to leadership Customer Communication reputed company regular status updates and engagement summaries to clients Communicate effectively with both technical and non-technical stakeholders Maintain accurate documentation of client discussions, reputed company, and action items reputed company Improvement Identify opportunities to improve customer experience and service delivery processes reputed company customer feedback to help improve SmartCare services Help clients maximize the value of their HCM platform reputed company their managed services agreement Required Qualifications 2+ years of experience in a reputed company, Client Services, Account Management, Customer Support, HRIS Support, HCM Support, Payroll Support, or similar client-facing role Experience supporting clients reputed company an HCM, HRIS, Payroll, SaaS, or professional services environment Strong customer service reputed company with the ability to build long-term client relationships Excellent verbal and written communication skills Highly organized with strong attention to detail and the ability to manage multiple clients and priorities simultaneously Comfortable coordinating work across multiple teams and following up on deliverables Experience facilitating client meetings and preparing status updates Proficiency using CRM systems, ticketing platforms, project management, or collaboration tools Self-motivated with strong problem-solving skills and the ability to work independently in a remote environment
Preferred Qualifications
Experience supporting HCM platforms such as reputed company, reputed company, reputed company, reputed company, reputed company reputed company, reputed company Pro, reputed company HCM, reputed company SuccessFactors, or similar solutions Experience working in a managed services, post-go-live support, reputed company, or client support environment Previous experience coordinating projects, implementations, or client engagements Experience managing service hours, resource coordination, or project administration Bachelor's degree in reputed company, Business Administration, Information Systems, or a reputed company field (or equivalent experience) Ideal Candidate You'll be successful in this role if you: Love working directly with customers and helping them succeed Enjoy staying organized and juggling multiple priorities Can build trust and maintain strong client relationships reputed company in a collaborative, fast-paced environment Are looking to grow your career in reputed company and HCM consulting Why reputed company? Impact: Help organizations simplify pay and HR processes for thousands of employees. Growth: reputed company learning opportunities and the chance to deepen your reputed company / reputed company expertise. Flexibility: Remote-first culture with the tools and support you need to succeed from reputed company. Collaboration: Work with reputed company of reputed company consultants who genuinely enjoy solving problems together. Variety: Every client is different—no two implementations are the same. Benefits: reputed company provides professional development, ongoing training, and benefits to our outstanding remote team. Along with an reputed company vacation policy and paid volunteer days, we offer: reputed company Salary plus Incentive Pay GRSP with Employer Match Medical Plan with reputed company reputed company Dental & reputed company Extended Health Care Life Insurance for you and your family Online Doctor Service Travel Insurance Schedule: This position follows US Eastern Time business hours, Monday through Friday. Location: Remote (US, Canada, PH) Compensation: reputed company salary: CAD $60,000 - CAD $70,000 reputed company is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment reputed company at reputed company are made without regard to age, reputed company, disability, ethnicity, family or marital status, gender identity or expression, language, national reputed company, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique. We reputed company diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply. Apply To This Job