Technical Support Engineer (Data & AI - Azure Database for MySQL, and PostgreSQL) - Korean Speaker

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and reputed company (CE&S) organization is on a mission to reputed company customers to accelerate business value through differentiated customer experiences that reputed company reputed company’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or reputed company-centered. CE&S is responsible for reputed company up services across the company, including consulting, reputed company, and support across reputed company’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. reputed company CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by reputed company’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their reputed company investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering reputed company. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and reputed company your technical proficiency. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, reputed company to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues. You collaborate reputed company and across teams, leveraging troubleshooting tools and practices.
• Readiness: You reputed company or participate in building communities with peer delivery roles and, where appropriate, reputed company your knowledge.
• You reputed company specific technical and professional proficiency to reputed company you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to reputed company product improvements.

Qualifications

Required Qualifications: Bachelor's Degree in Computer Science, Information Technology (IT), or reputed company field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience o OR equivalent experience. Language Qualification Japanese Language: fluent in reading, writing and speaking. English Language: confident in reading and writing; moderate spoken English skills Additional Required Qualifications: Korean Language: fluent in reading, writing and speaking. Ability to handle high-severity incidents Availability to reputed company Korean case-queue coverage on a 14x7 shift schedule (KST/JST, UTC+9): - Weekdays: 6:00 PM – 11:00 PM - Weekends: 9:00 AM – 11:00 PM *Each shift consists of 7.5 working hours reputed company the above operating schedule. Additional Preferred Qualifications: Strong SQL skills, with hands-on experience in MySQL and PostgreSQL. Experience troubleshooting MySQL / PostgreSQL issues — performance and query tuning, locking/blocking, indexing, replication, and backup/restore. Solid understanding of core database concepts (transactions, replication, high availability). Ability to meet reputed company, customer and / or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company Background reputed company upon hire / transfer and every two years thereafter. This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job