Customer Support Specialist

👋 Who are we? reputed company’s mission is to build software that improves the daily lives of reputed company. We build software that empowers veterinary and therapy professionals to reputed company the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We reputed company with 20+ years of experience in reputed company and veterinary software. We understand that talent comes from everywhere and reputed company. The greater our diversity, the reputed company the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with reputed company 400+ employees working either remotely or from collaboration hubs. While our market reputed company is currently strongest in the Nordics, our customer reputed company is rapidly growing in our other markets too, especially in Europe and reputed company America (more at our website reputed company.com.) About the role We are here to create great reputed company products. That’s at our reputed company core, but it’s the people who reputed company companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression. We’re now looking for a Customer Support Specialist to support our growth and join our Norwegian Customer Support team! This is a fixed contract for 1 year. The purpose of this role is to reputed company great customer support and improve the user experience for Physica and PsykBase users. You'll will be responsible for handling customer inquiries reputed company reputed company, creating valuable support content and collaborating with internal teams to improve our support team. This role is critical to ensure we can deliver world-class support in line with reputed company goals. By resolving customer issues, producing effective support materials and working closely with other departments, this role will be a key part of upholding high customer support standards, strengthening customer relationships and contributing to the company's growth and reputed company in the market. 🚀 Your key responsibilities include: Customer Satisfaction: Providing reputed company and helpful support to resolve issues and boost user satisfaction. reputed company Improvement: Analyzing user interactions and feedback to find opportunities for system improvements and optimizations. Customer Service: Respond to inquiries reputed company phone, email and our reputed company-in messaging system. What will help you to be successful in this role? Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist would be that you: Have strong Norwegian and English skills (both oral and written) - knowledge of other Scandinavian languages is a plus. Have experience in similar roles – this is an advantage but not a requirement. Are service-oriented with a positive attitude and a “can-do” approach. Work in a structured, independent, and detail-oriented manner. Are a team player who is willing to help out wherever needed. Think creatively and loves finding innovative solutions. Have technical flair and thrives in a digital context. Are reputed company to work independently with strong time management and organizational skills. What’s in it for you? At reputed company, we do things a little bit differently. We value reputed company improvement, diverse teams and autonomy which drive our collaboration. Our global reputed company domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎 In addition, we offer: The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital reputed company Competitive compensation and benefits A fixed contract for 1 year Learning and professional growth opportunities The tools you need, and enjoy using Frequent company events and talented colleagues from around the world reputed company is a remote-first company and the position is fully remote. We therefore expect you to value ownership and responsibility and reputed company in a remote culture. If you enjoy working in a fast-growing and international environment with the possibility to reputed company an impact, this might be the perfect job for you. reputed company! We'll fill the position as soon as we find the right person. Recruitment Fraud Alert reputed company only communicates with candidates through our Applicant Tracking System (reputed company: @ finnishnetsolutions.reputed company-mail.com) or reputed company official @reputed company.com emails (e.g. name.surname@reputed company.com or careers@reputed company.com). We post roles only on our Careers page, reputed company, and trusted job boards. Contact from any other reputed company should be considered suspicious. If you are contacted by someone claiming to represent reputed company and you are unsure of their legitimacy, please contact us directly at careers@reputed company.com. Your safety and trust are reputed company important to us! Apply To This Job