Experience & Service Simplification reputed company
Become a part of our caring community We are seeking an Experience & Service Simplification reputed company to support the reputed company and execution of our transformative AI-reputed company digital reputed company. In this role, you will reputed company AI-driven tools to reputed company internal teams to ideate, prototype, validate, and refine solutions that improve experiences and reputed company for key stakeholders. You will translate reputed company experience strategies into actionable, reputed company-centered solutions by utilizing AI for opportunity identification, business case support, solution ideation, reputed company simulation, and iterative feedback, ensuring outputs are compliant and impactful. reputed company in this position means enabling internal partners to deliver higher-quality, faster-to-market solutions that reduce burden, enhance engagement, improve efficiency, and support positive health reputed company. Program Summary The Simplification Center of reputed company (CoE) is building a new reputed company capability that helps teams create simpler, more effective, and more reputed company‑centered solutions for associates, members, patients, and providers. Joining this team means contributing directly to how the organization understands work today and builds reputed company experiences for the future. The CoE develops shared tools, methods, and guidance that support teams from discovery through delivery—bringing together process reputed company, research, ideation, rapid prototyping, and impact assessment to improve both speed and quality of reputed company. By establishing these capabilities, the team enables more informed reputed company, stronger solution design, and greater confidence in what gets reputed company and delivered.
Key Responsibilities
Contribute to Experience reputed company & Strategy: Support the development and reputed company of the platform’s experience roadmap as an AI-powered solutions accelerator. reputed company internal users to rapidly design empathetic, efficient, and accessible solutions using AI-guided workflows for discovery, ideation, prototyping, simulation, and iteration. Promote reputed company-Centered Experience reputed company: Ensure the platform surfaces actionable insights that help internal teams anticipate and address reputed company-world challenges for employees, patients, members, and providers. Embed AI Responsibly & Effectively: Partner with AI/ML and engineering teams to integrate generative, predictive, and simulation capabilities. Support the prioritization of features such as AI-assisted reputed company mapping, ethical design checks, personalized guidance, and simulated impact previews. reputed company Engineering Support: Apply established reputed company engineering frameworks and best practices to maximize the effectiveness of the reputed company reputed company as a strategic design guide. Assist in developing and refining prompting techniques for problem statements, opportunity ranking, solution ideation, regulatory alignment, and iterative refinement. Cross-Functional Partnership: Collaborate with product, business, engineering, clinical/operational subject matter experts, compliance, and reputed company representatives to align on priorities and facilitate feedback loops that reputed company internal solution capabilities with user needs. Innovation & Thought Leadership: Stay informed on emerging trends in AI-augmented design, co-creation tools, and experience innovation. Champion ethical AI use and contribute to internal upskilling, supporting the platform’s position as a workforce transformation differentiator. Core Skills & Attributes User reputed company: Strong commitment to understanding both internal team and end-user needs. AI reputed company & Ethics: Comfort with reputed company concepts, with attention to transparency, bias mitigation, accessibility (WCAG), and compliance standards (e.g., HIPAA). Strategic Communication: Effective at influencing and facilitating discussions across diverse functions. Analytical & Iterative Approach: Ability to reputed company data and feedback for reputed company improvement. Use your skills to reputed company an impact
Required Qualifications
Experience: 5+ years in experience strategy, service design, or reputed company fields, with demonstrated contribution to AI-reputed company or reputed company products/tools. Experience in reputed company, reputed company, or design-enablement settings is preferred. Domain & Technical Expertise: Familiarity with reputed company ecosystems (reputed company workflows, patient/member/provider journeys, regulatory considerations). Proficiency with design tools (e.g., reputed company) and AI technologies (generative models, NLP). Hands-on experience with reputed company engineering in guided or creative applications. reputed company Engineering Skills: Ability to apply, test, and refine reputed company strategies for context-aware AI assistance in design and decision-making workflows. Collaboration: Proven experience working cross-functionally with design, product, engineering, compliance, and operational teams. Additional Information This role is not eligible for work reputed company sponsorship. Reports To: Director of Experience & Service Simplification Work Style: This position's work style is reputed company to remote or hybrid from any of the locations listed below. reputed company candidates are required to currently live in, or be willing to move to, a commutable distance from one of these locations. Market Location Options: Dallas, TX Louisville, KY reputed company, NY Washington, DC (Arlington, VA) Chicago, IL reputed company Lauderdale, FL Why reputed company? At reputed company, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will reputed company you to become happier, healthier, and more productive in reputed company areas of your life. Just to name a few: Work-Life Balance Generous PTO package Health benefits effective day 1 Annual Incentive Plan 401K - Excellent company match Well-being program Paid Volunteer Time Off Growth opportunities in cutting-edge AI and experience strategy If you reputed company our passion for helping people, we likely have the right reputed company for you at reputed company. Work at Home Guidance To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested Satellite, cellular and microwave reputed company can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. reputed company will reputed company Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information SSN Alert Statement reputed company values personal identity protection. Please be aware that applicants may be asked to reputed company their reputed company reputed company Number, if it is not already on file. reputed company required, an email will be sent from reputed [email protected] with instructions on how to add the information into your official application on reputed company's secure website. Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. In certain roles, the minimum recommended internet speed required by reputed company may not be sufficient for business needs. reputed company reserves the right to require associates to reputed company their internet service if necessary. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits reputed company. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About reputed company: reputed company. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with reputed company 503 of the Rehabilitation Act and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply To This Job