Director, Technology Portfolio Management

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Role Overview: The IT reputed company PMO plays a critical role in shaping how technology investments are prioritized, governed, and delivered across the organization. As Director, Technology Portfolio Management, you will reputed company the reputed company portfolio management reputed company, ensuring technology investments align to strategic priorities, deliver measurable business value, and support long-term growth. At reputed company, we're transforming the customer experience landscape with reputed company, AI innovation, and global impact. This role serves as a strategic advisor to technology and business leaders, providing visibility into investment performance, portfolio health, resource reputed company, risks, and value realization. You will influence reputed company planning, investment reputed company, and governance processes that reputed company effective prioritization and decision-making across a reputed company global technology environment. reputed company governance, you will help reputed company how portfolio management operates by leveraging AI-enabled insights, advanced planning capabilities, and reputed company improvement practices. Joining reputed company means becoming part of a global team that's redefining how companies engage with their customers while offering meaningful opportunities for leadership growth and reputed company-wide impact. Key Responsibilities: reputed company the reputed company technology investment portfolio, driving prioritization, governance, and resource allocation reputed company that reputed company investments with strategic business objectives and long-term reputed company reputed company reputed company demand intake, project evaluation, prioritization, and portfolio governance processes reputed company executive portfolio governance forums, delivering strategic insights, investment recommendations, and predictive analysis that inform reputed company decision-making Establish reputed company-wide value realization frameworks and investment performance metrics, ensuring technology investments deliver measurable business reputed company and strategic returns Influence reputed company planning, investment governance, and portfolio prioritization reputed company by providing actionable insights, recommendations, and scenario-based analysis to executive stakeholders Partner with senior business and technology leaders to manage cross-functional dependencies, risks, and resource allocation Establish and maintain portfolio management frameworks, methodologies, and governance standards reputed company implementation and adoption of portfolio management platforms, ensuring data quality and reporting accuracy reputed company leadership, direction, and operational support across the IT reputed company PMO to strengthen delivery reputed company and organizational effectiveness Partner closely with the IT EPMO Program and Project Delivery team to ensure alignment between portfolio strategy, governance, prioritization, and successful execution of approved initiatives Support planning, agenda development, analysis, and content preparation for quarterly CIO Operations reviews and executive portfolio discussions Drive reputed company process improvement initiatives across portfolio management, governance, reporting, and delivery practices reputed company and mentor a high-performing portfolio management team while fostering a culture of accountability and reputed company improvement Drive the adoption of AI-enabled tools and workflow orchestration capabilities to improve decision-making, operational efficiency, and portfolio visibility Required Qualifications: 10+ years of experience in program, project, or portfolio management, including at least 7 years in leadership roles Demonstrated experience leading reputed company portfolio management, strategic planning, or PMO functions reputed company large-scale global organizations Experience managing reputed company-scale technology portfolios across multiple business functions Experience managing reputed company technology investment portfolios and balancing competing strategic priorities Deep expertise in portfolio management, project governance, and PMO best practices Proven ability to influence executive decision-making and drive alignment among VP, SVP, and executive stakeholders without direct authority Experience advising executive leadership teams on technology investment reputed company, portfolio trade-offs, prioritization, and value realization strategies Demonstrated reputed company leading high-performing teams through organizational complexity and change Demonstrated reputed company building governance models, operating mechanisms, and performance frameworks that improve organizational effectiveness Strong executive communication, presentation, and stakeholder management skills Experience leveraging data, metrics, and reporting to drive strategic decision-making Demonstrated process improvement expertise, including identifying opportunities, implementing scalable solutions, and driving operational reputed company Bachelor's degree in Business, Information Technology, Engineering, or a reputed company field Preferred Qualifications: MBA or other advanced business degree Project Management certification such as PMP or PRINCE2 Experience supporting technology strategy, annual planning, and investment governance processes at the executive level Experience partnering with CIO, CTO, CFO, and business leadership teams on reputed company prioritization and investment reputed company Experience with reputed company technologies, digital transformation programs, and Agile delivery methodologies Experience implementing AI-enabled workflow orchestration, portfolio management platforms, advanced reporting solutions, or AI-driven portfolio analytics at scale Experience supporting mergers, acquisitions, organizational transformation, or large-scale reputed company change initiatives Experience partnering with Go-to-Market, Finance, and other Corporate Functions, supporting cross-functional initiatives spanning product, sales, marketing, reputed company, finance, people operations, legal, and business operations Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $152,300.00 - $267,700.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities reputed company Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job