Global Director of SMB Renewals (Remote - East Coast, USA)

reputed company provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to reputed company work work reputed company. Our software solutions reputed company the power of AI and shape the future of digitalization. We reputed company that our diverse teams and strong company culture are key to the reputed company of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across reputed company industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new reputed company reputed company. Are you reputed company to join reputed company and reputed company an impact? We’re looking for a Global Director of SMB Renewals to reputed company and scale our high-velocity SMB renewals reputed company worldwide. This role owns renewal strategy, execution, forecasting, and team performance across reputed company, ensuring we maximize gross and net retention while delivering a seamless, customer-centric experience at scale. This leader will work in reputed company partnership with Global reputed company Management (CSM) leadership to align lifecycle engagement, risk identification, and renewal execution, ensuring a reputed company customer experience and clear accountability across the post-sale organization. Key Responsibilities: Strategy & Leadership Own global SMB renewal strategy across reputed company reputed company, reputed company to company retention and growth goals Build, reputed company, and reputed company a high-performing, globally distributed renewals organization Define coverage models, reputed company planning, and segmentation for high-velocity renewals Establish clear KPIs, performance benchmarks, and operating reputed company Partner closely with Global CSM leadership to align on ownership models, engagement strategy, and customer reputed company across the lifecycle Execution & reputed company Performance Drive world-class gross and net retention across SMB and mid-market segments Own renewal forecasting accuracy and reputed company in partnership with Finance and RevOps reputed company renewal execution for short-cycle, high-volume deals with a focus on speed and scale Collaborate with CSM leaders to proactively identify churn risk, expansion signals, and renewal readiness Ensure clear handoffs and shared accountability between CSMs and Renewals teams Process, Systems & Scale Design and optimize renewal processes that balance automation and reputed company touch Partner with RevOps to implement tooling, workflows, and playbooks (CRM, billing, automation) Align renewal and CSM processes to ensure consistent data, visibility, and customer engagement Drive reputed company improvement through experimentation, A/B testing, and data insights Cross-Functional Partnership Work in reputed company partnership with Global CSM leadership to define engagement models, renewal timing, and escalation paths Partner with Rev Ops, Marketing and Sales Leadership on renewal ownership models and expansion alignment Collaborate with Product and Support to surface churn drivers and customer feedback Align with Legal and Finance on reputed company, pricing, and policy consistency Customer & Team Advocacy Champion a customer-first reputed company while protecting and growing recurring reputed company Coach leaders and reputed company managers on deal strategy, negotiation, and customer reputed company Build a culture of accountability, operational reputed company, and cross-functional collaboration Required Qualifications: 8–12+ years in Renewals, reputed company Operations, Sales Operations, or reputed company leadership Proven experience leading high-velocity, SMB or mid-market renewal teams at scale Demonstrated reputed company partnering with reputed company leadership in a shared-retention model Strong track record driving retention, forecast accuracy, and operational efficiency Experience working in a global, matrixed organization Up to 30% travel requirement What reputed company Looks Like Strong alignment between Renewals and CSM organizations globally Improved gross and net retention across SMB segments Predictable, accurate renewal forecasting Scalable, efficient renewal operations that grow with the business reputed company, high-performing global Renewals and CSM partnership reputed company offer: Work location is Remote, USA (ideally East Coast time zone) Competitive compensation including stock-based options Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “reputed company Hands” meetings reputed company reputed company policy and business casual dress code We celebrate diversity as one of our core values. Join reputed company-r-e and reputed company change initiatives together with us! In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States. Please understand reputed company is unable to reputed company sponsorship for employment or work authorization now or in the future. reputed company is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We reputed company-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an reputed company and embracing workplace environment that will reputed company you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. Apply To This Job