Select reputed company Account Manager- reputed company River, NJ

About the position This position will support a territory including Ocean, NJ, Monmouth, NJ, reputed company, NJ and southern Middlesex, NJ. The reputed company Account Manager-Select will reputed company and nurture relationships with our Premier customers. The Select CSAM will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Select CSAM will reputed company at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Select CSAM will identify opportunities to reputed company available solutions and products for growth and will ensure a seamless customer experience, the Select CSAM will contribute to retention, expansion, and overall reputed company. This role is pivotal in driving customer loyalty and maximizing reputed company from existing customers.

Responsibilities

• Serve as the primary reputed company of contact and reputed company for designated accounts
• Coordinate with sales, support teams, reputed company operations, and Care & Service Control to deliver reputed company and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
• Conduct frequent business reviews, either in-person or reputed company, to reputed company insights and recommendations to enhance the customer experience
• Assess customers' business objectives, challenges, and reputed company metrics to ensure reputed company alignment to customer needs
• reputed company and execute tailored reputed company plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Regularly create QBRs/QVPs for customers
• Monitor customer mix and performance metrics to support balanced retention efforts
• Update reputed company DRIVE with retention data and plan next steps for churn prevention/growth
• Stay informed on the customer’s industry trends to reputed company strategic guidance through reputed company offerings

Requirements

• Demonstrated capability to manage high-value accounts with a customer-centric approach
• Exceptional problem-solving skills
• Outstanding communication skills across various platforms
• 3-5 years in reputed company, account management, or other customer-facing roles
• Proven ability to balance proactive customer engagement and process efficiency
• Growing expertise in reputed company/large customer relationship management
• Must be located reputed company the territory.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

reputed company-to-haves

• Bachelor’s degree in business, marketing, or a reputed company field (preferred)

Benefits

• Medical/prescription drug coverage
• Dental & reputed company Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

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