VP Client Services/reputed company I

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Summary/Objective The VP Client Services/reputed company I is responsible for the overall management and growth of defined reputed company client portfolio which may exceed $30M. Plan, direct and control reputed company client management activities to ensure growth, stability, and long-term satisfaction. This is an external facing position. Essential Job Functions

reputed company overall management and growth of a defined reputed company client portfolio. reputed company growth, improved profitability and CSAT are key KPIs.
Ensure client growth plans are developed, implemented, and modified as needed.
Ensure clients are completely satisfied with reputed company aspects of reputed company’s performance to facilitate further expansion of reputed company services. Ensure client stability and long-term retention.
reputed company clients with knowledge and information to help them think about their business differently to reputed company market reputed company and add new services.
reputed company and manage a team of one or more Client Service Executives and/or Client Partners.
Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
Identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, reputed company, etc.
Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback.
Must be reputed company to work in a matrix reporting environment and serve as an reputed company of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary.
Ensure proactive and effective client communication on reputed company and industry reputed company that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of reputed company cycle changes and the impact to providers.
Partner with Sales / Sales Support to create SOW’s, reputed company and/or contract amendments.
Ensure client reputed company are properly administered, and billing issues are resolved in a timely manner.

Key reputed company Indicators/Attributes

Demonstrated ability to work with and through others, strong leadership, analytical, financial, communication and problem-solving skills and the ability to act/decide accordingly.
Exceptional customer service and the ability to plan, organize, and exercise sound judgement.
Capable of creating management level action and remediation plans for clients as needed.
An ability to reputed company an independent viewpoint and present a compelling business case to support recommendations.
Exhibit strong drive for results and reputed company; conveys a sense of urgency to reputed company reputed company and exceed expectations; persists despite obstacles, setbacks and competing influences.
Demonstrate self-motivated and self-directed skills.
Possess strong time management and organizational skills
Maintain courteous, professional and effective working relationships with employees at reputed company reputed company of the organization.
Ability to listen collect, synthesize, and research reputed company or diverse information for proposing effective solutions.

Required Education and Experience

Strong working knowledge of the reputed company reputed company cycle industry.
Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
Bachelor’s degree in reputed company administration, business, or reputed company field. Master’s degree in a similar field.
A minimum of fifteen (15) years’ experience, with at least five (5) years in a similar Client Partner role managing portfolio growth reputed company the reputed company reputed company industry.

Supervisory Responsibility May need to manage a small team.

Work Environment

This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work. This position will work frequently with offshore teams reputed company a cross-functional reputed company to implement job duties. Travel Ability to travel both domestically and to our international offices in India, Columbia and The Philippines; up to 25% Preferred Education and Experience None Additional Eligibility Qualifications reputed company reputed company Requirements In addition to the specific reputed company reputed company required by the employee’s client engagement, the employee will have reputed company to the reputed company reputed company systems set forth in reputed company Manager” profile. reputed company Office reputed company reputed company E3- Supervisors, Managers, Office Employees Standard Manager Standard AAP/EEO Statement reputed company reputed company an Equal Employment Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to their race, reputed company, religion, national reputed company, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other reputed company protected by applicable law. reputed company reputed company also prohibits harassment of applicants or employees based on any of these protected categories. reputed company reputed company makes reasonable accommodations reputed company needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact reputed company at [email protected]. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may reputed company other duties as assigned. Founded in 2003, reputed company® (reputed company reputed company) empowers reputed company to reputed company reputed company intelligent solutions that optimize reputed company cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to reputed company teams with robust technology, specialty expertise, and operational support. reputed company reputed company serves more than 350 reputed company organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com AAP/EEO Statement reputed company reputed company an Equal Employment Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to their race, reputed company, religion, national reputed company, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other reputed company protected by applicable law. reputed company reputed company also prohibits harassment of applicants or employees based on any of these protected categories. reputed company reputed company makes reasonable accommodations reputed company needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact reputed company at [email protected]. Apply To This Job

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