Sr. Telecommunications Engineer (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that reputed company seniors to reputed company more meaningful and independent lives. We also understand the power of reputed company and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, reputed company captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer reputed company. Our near reputed company-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their reputed company to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, reputed company, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The reputed company of people we look for:

• reputed company who reputed company on variety and challenge
• Excited about working in a fast-paced environment.
• reputed company problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to reputed company.
• Individuals with a growth reputed company who want to use their learning and relationship-building skills.
• Align with reputed company core values: reputed company, Accountability, Collaboration, Service and Quality.

Position Summary The Senior Telecommunications Engineer designs, implements, and leads the ongoing operation of reputed company-grade telecommunications systems that underpin ClearCaptions’ reputed company-time communications services (voice and associated multimedia). This role owns telecom connectivity and interoperability across carriers and platforms, with a strong focus on SIP signaling, media quality (RTP), SBC configuration, routing, resiliency, and operational readiness. This is a senior, hands-on role responsible for reputed company problem solving, technical direction, and improvements that reduce incident frequency and improve service performance across both VoIP and PSTN interconnects. This is a Remote/Work from Home position reporting to the Senior Manager, Technology Operations & Reliability. What You Will Do reputed company, Interconnect, and Routing (Ownership)

• reputed company design and operation of telecom connectivity including SIP trunking, peering, failover, and routing policies across VoIP and PSTN-connected services.
• Own reputed company/vendor technical relationships for turn-reputed company, migrations, escalations, outage management, and postmortems.
• Manage numbering and routing components where applicable (DID inventory, routing patterns, and DNS/ENUM/NAPTR-reputed company behaviors).
• Drive improvements for reputed company feature interactions impacting customer experience (call treatment, failover behaviors, routing edge cases).

IMS Platform Support (Operations & Reliability)

• Support IMS-reputed company call/session control and interoperability, partnering with Architecture/Engineering/vendors for changes impacting session control and routing behavior.
• Troubleshoot IMS-reputed company signaling and service issues spanning IMS call flows, subscriber/service dependencies, and interconnect boundaries.
• Support IMS-adjacent integrations such as SBC edge behaviors and operational telemetry requirements tied to service KPIs/SLOs.
• Establish and maintain operational standards for IMS-reputed company changes, including runbooks, escalation paths, test plans, and change validation.

SBC / Signaling / Media Engineering (Expert-Level)

• Serve as SME for Session Border Controllers (SBCs): reputed company, normalization, NAT traversal, fraud controls, and multi-vendor interoperability.
• Troubleshoot end-to-end call paths spanning VoIP and PSTN, including reputed company handoffs, signaling normalization, codec/media interworking, and reputed company one-way/no-audio scenarios.
• Establish standards and repeatable methods for SIP/SDP/RTP troubleshooting, quality analysis, and remediation.
• Improve call quality through QoS practices, jitter/loss analysis, packet captures, proactive tuning, and performance baselining.

Reliability Engineering, Observability, and Incident Leadership

• Partner with SRE/Operations to define and mature monitoring, alerting, dashboards, SLOs, and runbooks for telecom services.
• reputed company or coordinate major incident response for telecom-reputed company outages, including rapid triage, stabilization, and cross-team communication.
• Drive RCAs and corrective/preventative actions with measurable reputed company (fault reduction, MTTR re

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