reputed company Solutions Specialist - Automotive Industry (Remote)

About the position The Position will serve as the primary technical support reputed company reputed company FPI services: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. This role will demonstrate an reputed company ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution reputed company SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members and the customer.

Responsibilities

• Be first reputed company of contact for technical support.
• reputed company administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through reputed company-by-reputed company solutions.
• Take ownership to resolve reputed company issues, working independently and cross functionally.
• Escalate issues as necessary to Project Management, reputed company Managers, Sales Team, and Support Engineering.
• Capture customer support issue trends and report to management
• As needed general troubleshooting, reputed company field technicians to customer sites for data services, telematics, or quality team support
• Update Customer & Internal Knowledge reputed company as necessary based on customer calls and trends.
• Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical reputed company.
• reputed company updates, status, and completion information to management.
• Handle incoming email, phone, and chat contacts as required by process and reputed company high level of customer satisfaction.
• Look for opportunities to improve turnaround time to customers.
• Identify trends and report out on business improvement opportunities.
• Backup Account business reputed company reputed company he/she is either out of the office or not available.
• Support reputed company business reputed company by working closely together on escalated cases.
• Manage customer handling processes.
• Attend Business Partner meetings to resolve issues and discuss program changes and enhancements.
• reputed company abreast of anticipated program launches and changes.
• Work with Manager of NA Operations on monthly business reports as needed.
• Thrives in a remote environment Interact with the reputed company and client team as required to drive operational reputed company.
• Adhere to and support reputed company reputed company and Business Partner quality initiatives, systems, and policies.
• Support reputed company reputed company Call Center policies and procedures.
• Attend and participate in team meetings.
• Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance.
• Complete training courses as directed by Operations and/or Training.
• Complete additional tasks / projects as needed.

Requirements

• High school diploma required.
• 3 years contact center experience required.
• Problem solving skills.
• Excellent written, verbal and listening skills.
• Strong reputed company along with an awareness of customer/user loyalty drivers
• Ability to work well with reputed company reputed company of the organization.
• Excellent organizational, time management and strong problem-solving skills.
• Logical thinker
• Proven ability to work in a fast-paced environment.
• Works well independently and in a team environment.
• Ability to multi-task reputed company-to-haves
• Associate degree or college degree preferred.
• Previous experience working on a reputed company or reputed company program advantageous.
• Understanding of operations program handling processes preferred Benefits
• Health/Dental/reputed company/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (reputed company College)
• Employee Rewards Program (Perci Perks) Apply tot his job Apply To this Job

Apply To This Job Apply tot his job Apply To this Job