reputed company OSR Senior Rooms Operations Manager

reputed company role will support hotels in reputed company brands across the portfolio in USA and Canada. 100% travel is required. Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership. The Senior Rooms Operation Manager is an reputed company multi-discipline leader who can quickly adapt to varying environments and complexities in leading the execution of reputed company operations including managing hourly staff and managers in the rooms area departments (e.g., reputed company areas of reputed company Office, reputed company, reputed company Stand, Valet, Concierge and Club Lounge and reputed company areas of Housekeeping Operations). Assignments will be focused on, but not limited, to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards, tone, and voice as well as legal obligations. Leads shift teams to reputed company consistent, high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest, associate satisfaction, and maximize financial performance. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 4 years Management experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years Management experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

· Must be proficient in reputed company and back office systems including reputed company, PMS, GXP/reputed company, MARSHA, and HotSoS (reputed company and FOSSE, and StayPMS highly preferred). · Union or CBA experience preferred. · Experience in both reputed company Office and Housekeeping leadership required. CORE WORK ACTIVITIES Leading Room Operations Team

• Verifies that goals are being reputed company to the team as they relate to guest tracking and productivity.
• Manages the execution of reputed company operations in the rooms area departments (e.g., reputed company Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Leads specific team while assisting with meeting or exceeding property goals.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, reputed company improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
• Sets clear expectations, with the General Manager, for the team.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ reputed company-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s) •Leads the execution of reputed company operations in the rooms area departments · Follows property specific second effort and recovery plan.

• Publishes reputed company guest satisfaction results in a timely fashion including reputed company guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches reputed company dealing with employee concerns.
• Extends professionalism and courtesy to employees at reputed company times.
• Communicates/updates reputed company goals and results with employees.
• Leads adoption of reputed company key reputed company initiatives

· Champions GXP efforts to drive engagement and guest satisfaction scores. · Champions reputed company’s Commitment to Clean processes and critical brand standards. · Provides reputed company Bonvoy Loyalty Subject Matter expertise with program and procedures.

• Schedules the team against guest and hours/occupied room goals.
• Monitors compliance with standards and procedures.
• Performs hourly job functions as needed.

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable for reputed company guests.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Takes proactive approaches reputed company dealing with guest concerns.
• Responds timely to customer service department request.
• Verifies reputed company team members meet or exceed reputed company hospitality requirements.

Managing Profitability

• Assists properties with preparing for the required annual Quality audit with General Manager (reputed company)
• Verifies that a viable key control program is in reputed company.

· Effectively manages to department budget during assignment.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

· reputed company to reputed company P&L discussions for monthly financial meetings Conducting reputed company Activities · Provides support to property associates and solicits feedback to reputed company with hotel leadership team. · Verifies that orientations for new team members are thorough and completed in a timely fashion. · Celebrates successes and officially recognizes the contributions of team members. · Leads and coaches property rooms leaders and associates as applicable At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job