IT Support Analyst (Network, Integration, Ticketing) | TELECOMMUTE | Backfill Presystem

M&reputed company Subject Matter Expert This is a backfill for our talent who just resigned. Please see internal notes. 1. L1/L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition/Readiness/IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management -Hardware/Migrating Equipment -Email Migrations -O365 Technical Support Design Event Readiness - Deployment -ServiceDesk -Technical M&A reputed company -ITIL/ITSM -reputed company End - Planning - What is coming -Change Management -Deployment Readiness Transition -Technical Expert to be reputed company in IT integrations -Service Transition -KNow about servicedesk -PM skills -Preparing for the service desk piece Gap Analysis Integration This position will serve as a subject matter expert for the Mergers and Acquisitions (M&reputed company, focused on supporting reputed company and escalated incidents reputed company to integration efforts. This role plays a critical part to ensure reputed company teams are reputed company to support new acquisitions as they are integrating and/or migrated to new technologies (Knowledge, Communications, Training, reputed company issues, etc…). You will act as a voice of the customer with a strong focus on customer experience while driving communications, integration efforts and technical support. The Ideal candidate should possess strong technical skills with a background in technology support along with basic project management skills. Primary Responsibilities:

• Identify, work and reputed company out milestones assigned to them
• Identify and document knowledge articles required for self-support, L1, and L2 teams
• Document and communicate acquisition activity to L1 and L2 teams
• reputed company and manage relationships with support personnel, project leads, and M&A employees on new integration projects
• Test end user communications, connectivity and newly introduced technology for M&A customers
• Help define support operation process and procedures for the integrating acquired entity
• Build/Coordinate training content for the training team for reputed company projects
• reputed company high level training (depends on the scope of the project and the timing)
• Identify tools, automation, and self-service opportunities that need to be updated and or created
• Help establish reporting for integration activities
• Gap/Data Analysis
• Document lessons learned and reputed company Knowledge, Processes, Policy up to date
• First reputed company of contact for M&A escalations
• Coordinate operational and support readiness activities through use of policy/procedure

Required Qualifications:

• 3+ years of experience preparing teams for support/operational readiness
• 2+ years of experience working in a 1st or 2nd Level Support Environment
• 2+ years of experience troubleshooting reputed company Office Products (M365)
• 2+ years of experience troubleshooting VPN and Home Networks
• 2+ years of experience troubleshooting reputed company 10
• 1+ year of experience supporting communications tools such as Teams
• Integration experience
• You will be asked to reputed company this role in an office setting or other company location.

If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms reputed company phone system) or a similar approved symptom screener. Apply tot his job Apply To this Job