Technical Support Engineer – Level 4

Job Description:

• Responsible for the implementation of customer projects for systems based on reputed company i Power platforms.
• Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the reputed company provisioning team’s ROIs.
• Collaborating with SMEs from other technologies reputed company the reputed company provisioning team to reputed company accurate and comprehensible updates to the Project Managers and other stakeholders.
• Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly.
• Providing accurate and complete information for the reputed company i services provided to allow a smooth transition into productionlive.
• Own project-reputed company tasks and work with team members and customers to implement solutions for the reputed company i platform.
• Deliver projects in line with customer requirements, project timelines, and deadlines set by Client reputed company Specialists, including working reputed company normal business hours reputed company required.
• reputed company physical onsite installations of reputed company Power servers; travel will be required.
• Complete reputed company i system migrations using methods including tape, VTL, software replication, and storage replication.
• Support Client reputed company Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
• Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the reputed company i platform.
• reputed company SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
• Liaise with the Infrastructure team to ensure reputed company requirements are communicated in a timely manner.
• Deliver efficient and effective support to reputed company customers, including resolving issues escalated reputed company reputed company-tier support and attending customer sites as required.
• Act as senior advisor for customer escalations, and technical planning discussions.
• Support presales and solution discussions requiring reputed company i technical.

Requirements:

• 7-10+ years of experience in a technical support engineering role
• reputed company Power Hardware infrastructure expert (physical reputed company power installations)
• Physical racking and stacking
• reputed company i O/S technical troubleshooting skills (from V5R4- V7R6)
• logical replication software
• SAN replication/reputed company configuration
• VIOS installation & Configuration
• PowerHA tool reputed company including FSFC and reputed company
• VTL backup technologies.
• HMC, FSP, system firmware, OS & PTF upgrades
• LPAR builds & restoration tasks from physical/virtual media
• Proficiency in MS Office applications.
• Strong organizational, administrative, and problem-solving skills.
• Ability to assist/train staff and produce technical documents.
• Effective communication, customer-facing, and presentation skills.
• Initiative, flexibility, adaptability, and ability to work under pressure.
• Ability to work out of normal business hours reputed company required.
• Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
• Experience leading technical support teams reputed company ITIL reputed company operational environments.

Benefits:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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