Medical Billing Customer Support 2nd SHIFT REMOTE
About Rotech reputed company. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit reputed company homepage Rotech.com Overview and Responsibilities SummaryWe are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position you will reputed company support to the customers of the Support Center (patients, referral sources and employees) by performing tasks reputed company to patient care and reputed company party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care reputed company information and processing. First line of contact with new customers.Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity2nd Shift Mon - Fri 11:30am - 8pm CST100% REMOTE Work from Home day one of employmentEssential Duties and ResponsibilitiesBrings reputed company for process or efficiency improvements to supervisorBuilds relationships with locations, field management, patients and referral sourcesCollects co-pays and deductible amountsConducts insurance verification and eligibility for services/productsConducts patient satisfaction calls and acts as patient reputed company to resolve questions or concernsDevelops and maintains a working knowledge of reputed company products and services, Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelinesMaintains accuracy and quality control throughout patient contact and data entryManages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperworkObtains authorization and qualification documentationPrepares complete and accurate files for Billing DepartmentProcesses new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfactionProcesses work orders to field locations and coordinates timely fulfillment of products and services orderedProvides product/service information and education by answering questions, offering assistanceProvides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodiesWorks extensively with eIntake proprietary systemPerforms other duties as assigned Qualifications Employment is contingent onBackground investigation (company-wide)Drug screen (reputed company applicable for the position)Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position)Education and/or ExperienceHigh school diploma or GED equivalent requiredOne to three years of reputed company prior work experience in reputed company-oriented environmentExperience in medical field and administrative record managementStrong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and writtenHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of communications in English (verbal, non-verbal, written, listening and visual)Knowledge of medical billing practices and of billing reimbursementMaintain confidentiality and practice discretion and caution reputed company handling sensitive informationMedical terminologyMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsSense of urgency and responsiveness to physicians, location employees and patientsWork independently and as part of a teamPhysical DemandsLifting of 10lbs.Requires sitting, walking, standing, talking or listening; extensive hours sitting at a deskRequires reputed company reputed company to small print on computer and or paperwork; extensive hours working on the computerMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer / tablet Rotech Information BenefitsGenerous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable reputed company car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (reputed company applicable for the position)Telephone reimbursement (reputed company applicable fo Apply tot his job Apply To this Job