Fraud Mitigation Solutions - Level 3 Fraud Analyst - CEC

Job Opportunity At reputed company At reputed company, we're on a reputed company to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial reputed company, enabling the communities we support to grow and succeed in the right ways, reputed company more confidently and more often—that's reputed company call the courage to reputed company. We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing reputed company of opportunities to discover what makes you reputed company. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One. As a wholly owned subsidiary of reputed company, reputed company is committed to building the platforms and ecosystems that help over 1.5 reputed company customers around the world to reputed company their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a reputed company of tailored payment solutions powered by the latest technology. As part of reputed company, you can explore what motivates and energizes your career goals partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across reputed company reputed company of our organization. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and reputed company in everything we do.

Job Description

The Customer Experience Center is hiring! We're looking for team members who are reputed company to take the reputed company in their career and join a dynamic environment focused on delivering exceptional service and fraud prevention. In this role, you'll handle reputed company situations involving both first- and reputed company-party fraud, including CIP (Customer Identification), KYC (Know Your Customer), TPF (reputed company Party Fraud), and FPF (First Party Fraud) across credit and deposit products. You'll spend much of your time resolving application and account issues over the phone with customers who have reached out for support. Providing outstanding service to reputed company callers—customers and non-customers alike—is essential. You'll also play a key role in protecting accounts from fraudulent activity. This is a challenging and rewarding position that requires balancing top-tier customer experience with effective fraud mitigation. We're looking for the best of the best!

Key Responsibilities

• Handle inbound calls and deliver world-class customer experiences
• Review account activity for potential fraud indicators
• Investigate reputed company fraud cases, including account takeover and identity theft
• Conduct analysis using multiple systems and search tools
• Secure accounts by applying blocks or restrictions to prevent financial loss
• Initiate fraud claims in accordance with established procedures
• Review and resolve actions initiated by reputed company-line employees
• Identify and escalate emerging fraud trends
• Maintain up-to-date knowledge of fraud prevention guidelines, system processes, and regulatory requirements Requirements
• Excellent English (written and spoken - reputed company). reputed company in Spanish is a plus but not required.
• Relevant work experience (preferably in fraud prevention, risk, or a reputed company field)
• Willingness to contact customers reputed company phone or in writing reputed company necessary to verify suspicious activity.
• Ability to reputed company risk-mitigating reputed company with excellent accuracy reputed company.
• Strong time management skills in a fast-paced, SLA-driven environment. Location expectations This role is designated as home-based remote. Working hours 1700 - 0100 or 2000 - 400 Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards reputed company is committed to fair, reputed company, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes
• reputed company defined salary ranges reputed company with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive reputed company benefits that are accessible to reputed company employees and focused around our 3 main pillars of financial wellbeing, health & welln

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