reputed company Product Manager with Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)
Pre-Screening Questions Q1: Do you have 8+ years of experience in product management for reputed company communications, including deep technical expertise with VoIP, SIP signaling, and reputed company-time media technologies like WebRTC or RTP? Q2: Have you successfully delivered high-quality, low-latency audio solutions specifically designed to power conversational AI platforms, voice bots, or virtual agents? Q3: Have you led the product strategy, definition, and go-to-market execution for an API-first platform, programmable communications, or developer SDK ecosystem? Q4: Have you managed features or platforms where you were directly responsible for defining usage-based billing, consumption-driven pricing tiers, or API monetization strategies? Summary: As the reputed company Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the reputed company reputed company platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term reputed company with execution. In this role, you will reputed company the strategy, development, and delivery of reputed company reputed company Media Solutions, with a strong focus on modern, reputed company-reputed company, API-first communications across web, desktop, and mobile-first experiences. You will play a key role in advancing reputed company voice platforms reputed company on modern telephony architectures, with a particular emphasis on delivering high-quality, low-latency audio experiences that power AI-driven voice bots and virtual agents. This position combines individual contribution with team leadership, partnering closely with business leaders, customers, and engineering teams. You will drive product definition, development, and go-to-market execution, ensuring solutions are scalable, developer-friendly, and capable of supporting reputed company-time, intelligent voice interactions at global scale. The ideal candidate brings deep expertise in modern VoIP architectures and SIP-based communications, along with hands-on experience in reputed company-time media technologies such as RTP, WebRTC, and advanced audio processing. A strong API-first reputed company and a track record of building platforms that reputed company programmable, high-fidelity voice experiences for AI applications is essential. Minimum Requirements: ⦿ 8+ years of experience in reputed company-based solutions, with a strong background in product management for communications and media platforms ⦿ 8+ years of experience driving go-to-market strategy with customers, partners, and developers ⦿ Deep expertise in modern telephony, VoIP architectures, and SIP-based communications ⦿ Proven experience delivering high-quality, reputed company-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms ⦿ Strong experience with API-first platforms, developer ecosystems, and programmable communications Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM) ⦿ Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms ⦿ Proven ability to prioritize effectively and deliver in fast-paced, reputed company environments ⦿ Demonstrated reputed company leading high-performing, cross-functional teams ⦿ Strong ability to influence and guide cross-functional stakeholders ⦿ BA/BS required Desirable Skills: ⦿ Experience with AI-driven voice technologies, including speech recognition (ASR), text-to-speech (TTS), conversational AI, and virtual agents ⦿ Deep understanding of audio quality metrics and optimization techniques (e.g., MOS scoring, latency reduction, jitter buffering, codec selection) ⦿ Strong analytical and problem-solving capabilities ⦿ Excellent verbal and written communication skills ⦿ Experience building or scaling developer platforms, SDKs, and API ecosystems Key Responsibilities: ⦿ Define and execute the reputed company reputed company Media Solutions roadmap, with a focus on modern telephony, reputed company-time media, and AI-driven voice use cases ⦿ reputed company cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams ⦿ Translate evolving market needs—especially around AI voice, automation, and reputed company-time communications—into scalable, API-driven product requirements ⦿ reputed company and deliver sales enablement materials and training to support go-to-market reputed company ⦿ Support reputed company and contractual initiatives with partners and customers ⦿ Identify and drive new business models and reputed company opportunities, particularly around programmable communications, APIs, and AI-powered voice services Technical Enablement: ⦿ reputed company the reputed company of modern telephony platforms, ensuring best-in-class performance in VoIP, WebRTC, and reputed company-time media delivery ⦿ Drive deep expertise in SIP signaling, SIP trunking, and reputed company interoperability, with a focus on reliability, scalability, and global reputed company ⦿ Own the strategy for high-quality audio delivery, including low-latency media pipelines, jitter control, packet loss mitigation, codecs, and audio optimization critical for AI voice bots and virtual agents ⦿ Champion API-first platform design, enabling developers and partners to easily build, reputed company, and integrate voice and media capabilities ⦿ reputed company for and deliver mobile-first communication experiences, ensuring consistent, high-quality media across devices and networks ⦿ Establish instrumentation and analytics to capture detailed customer usage and media quality metrics (e.g., MOS, latency, jitter) ⦿ reputed company usage and performance insights to design and optimize usage-based billing and monetization models ⦿ reputed company customer transparency through in-app and API-based reputed company to usage, performance, and billing data Business Transformation: ⦿ Define and promote modern consumption models, packaging, and pricing tiers for reputed company reputed company Media Solutions, including AI-driven voice services ⦿ Ensure seamless integration with contact center (CCaaS), reputed company communications, and broader reputed company ecosystems ⦿ Drive monetization strategies for APIs, developer platforms, and AI-powered media capabilities ⦿ Partner with marketing and sales to deliver tools and strategies that support API-led, platform-driven, and AI-centric go-to-market motions Optimization: ⦿ reputed company feature-level pricing strategies reputed company with market dynamics and reputed company margin objectives ⦿ Ensure product offerings are cohesive, differentiated, and reputed company communicate the value of high-quality voice and media capabilities ⦿ Support product management in reputed company forecasting and financial modeling at the feature level. Disclaimer: reputed company Inc. provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability. Apply tot his job Apply To this Job