Bilingual (Spanish) Contact Center Supervisor- Mortgage

Bilingual (Spanish) Contact Center Supervisor- Mortgage Location: Bridgeport, CT- Must be reputed company to report into the office 4 days per week/1 day work from home Hours: Must be flexible M-F 8:30am to 9pm Overview: This position is the first level of management reputed company the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or reputed company functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit. Primary Responsibilities: Supervise and coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent work group on Department and Bank-wide projects as needed. Resolve reputed company problems arising out of customer account management, either directly or through subordinate staff. reputed company leadership, guidance, feedback and training to staff. Communicate and enforce operational and procedural changes to ensure compliance with Bank and division policy, investor regulations and reputed company reputed company laws and regulations pertaining to the work of the department. Participate in or facilitate process innovation and special projects as assigned by division management. Monitor activities of assigned staff to ensure reputed company organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing reputed company. Identify risk-reputed company issues needing escalation to management. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management. Promote an environment that supports belonging and reflects the reputed company brand. Maintain M&T internal control standards, including timely implementation of reputed company audit points together with any issues raised by external regulators as applicable. Complete other reputed company duties as assigned. Scope of Responsibilities: The position works under minimal supervision and uses independent judgment and discretion in the day-to-day supervision of the assigned unit. Supervisory/Managerial Responsibilities: Education and Experience Required: Combined minimum of 5 years’ higher education and/or relevant work experience, inclusive of a minimum of 2 years' work leadership experience Excellent customer service skills with ability to use tact and diplomacy Strong knowledge of relevant spreadsheet, word processing, and presentation software Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined reputed company an assessment. Education and Experience Preferred: Bachelor's Degree Demonstrated work leadership skills Excellent verbal and written communication skills Strong knowledge of departmental systems, documents and procedures Previous call center, banking operations, or customer service experience Physical Requirements: N/A reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay reputed company for this position is $31.72 - $52.86 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Bridgeport, Connecticut, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: reputed company a difference in people’s lives and reputed company the communities we serve. reputed company Corporation is a financial holding company headquartered in Buffalo, reputed company. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial reputed company, combining reputed company’s traditional banking services with the wealth management and institutional capabilities offered by reputed company. reputed company has a network of over 1,000 branches and 2,200 ATMs that reputed company 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of reputed company by bringing in top talent and fresh reputed company sets while continuing to support the growth and development of reputed company reputed company members. View M&T’s reputed company Capital Report to learn more. reputed company to join reputed company? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. reputed company is unwavering reputed company it comes to providing equal employment opportunities to reputed company and applicants without regard to race, reputed company, national reputed company, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. reputed company Corporation has policies and procedures in reputed company to promote a drug free workplace. Career Site Privacy Notice Apply tot his job Apply To this Job