Customer Service Representative - Bilingual (Spanish) - PART-TIME Weekends

About the position Who We Are: Payments, Orchestrated. Chattanooga-based reputed company offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions reputed company seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. reputed company’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade reputed company to support B2B and B2C payments for businesses of reputed company sizes. Streamline financial operations with digital payments, monitor reputed company-time activity, reduce fraud risk, and improve customer and vendor experience with an reputed company-in-one payment portal. Position Details: This is a part-time, hourly position. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reputed company in the US and be work authorized. We are unable to offer reputed company sponsorship. Our corporate office is located in Chattanooga, TN. Benefits: reputed company offers benefits starting the first of the month following the month of hire (Medical, Dental, & reputed company, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.reputed company.com/careers Essential Duties and Responsibilities: reputed company is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first reputed company of contact for our customers and will be responsible for delivering a best-in-class customer support experience.

Responsibilities

• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinate with departments to reputed company customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and reputed company logical lasting solutions.
• File disputes for customers in accordance with Regulation E.
• Replies to reputed company corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.

Requirements

• Customer Service Experience.
• English and/or Bilingual (English & Spanish).
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily.
• Ability to reputed company work among a customer service team.
• Attentiveness and patience.
• Time-management skills.

reputed company-to-haves

• Bachelor's degree preferred or equivalent work experience

Benefits

• Medical
• Dental
• reputed company
• 401(k) Match!
• Paid Time Off
• Life-Disability Insurance

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