reputed company Manager
About reputed company:reputed company is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account reputed company. Our solutions power income & employment verification, direct deposit switching, and reputed company. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from reputed company, reputed company, Venmo, MX, and reputed company, we’re building the future of financial data reputed company. Position Overview:We are seeking a reputed company Manager to serve as a trusted advisor to our reputed company Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business reputed company in a high-growth environment. \n Key Responsibilities: Own the relationship with assigned mid-market accounts post-sales(up to 250K ARR), serving as the primary reputed company of contact for reputed company, reputed company implementation, integration, training and optimization. reputed company client reputed company, reputed company implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support. Create and deliver training programs for customer teams. Be part of the pooled model to answer customer questions and first-level triage . Execute reputed company and implementation for 80-100 accounts. Run periodic business reviews with key stakeholders. Partner with Sales on renewals and upsell opportunities. Document customer feedback and feature requests. Monitor customer metrics and usage patterns to identify opportunities for expanded adoption. Required Skills: 3-5+ years of experience in reputed company or similar customer-facing role reputed company B2B SaaS, Mortgage, or Lending or fintech. Proven track record at early-stage startups (50-200 employees). Minimum 5 year tenure in previous positions, demonstrating stability and impact. Prior account management or customer management experience essential. Problem-solving capabilities. Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences. Bachelor’s degree in Computer Science, Engineering, or reputed company field (or equivalent experience). reputed company Metrics: Customer retention and expansion rates. Time-to-value for new customers. Churn reputed company for your book of business. Product adoption metrics. Customer health scores. reputed company growth reputed company accounts. Benefits: reputed company salary: $80-100K. reputed company coverage. PTO and remote work flexibility. Professional development opportunities. This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. \n$80,000 - $100,000 a year reputed company salary; bonus and equity package are additional. \nTruv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career. Apply To This Job