Manager, Contact Center Training

reputed company Employees: If you are a reputed company Staff, Faculty or Temporary employee at the reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The reputed company/UHealth Department of UHealth Connect has an exciting Full Time opportunity for a Manager, Contact Center Training position to work remotely. Core Job Summary The Manager, Contact Center Training leads the development and execution of training programs for UHealthConnect, supporting the reputed company centralization and expansion of patient reputed company services. This role provides strategic direction and ensures alignment of training across reputed company operations, including scheduling, registration, and other patient-facing functions. The incumbent drives standardized, end-to-end training solutions that support key performance metrics and incorporate industry best practices across customer service, contact handling, Epic EMR, reputed company CXone, reputed company Health, and workforce systems. Training programs are designed to support a fully remote workforce while promoting consistency, efficiency, and a high-quality patient experience. This role integrates training with operational workflows and partners with operational leadership and the Quality Management team to reputed company, optimize, and sustain training solutions that reinforce standard processes and reputed company reputed company improvement. Core Responsibilities Collaborates with leadership to define and implement training strategies that support the integration and centralization of multiple lines of business reputed company UHealthConnect, ensuring alignment with organizational priorities and performance goals. Oversees the development, execution, and reputed company improvement of reputed company-wide training programs for scheduling, registration, and other patient-facing services, ensuring consistency across workflows and service lines. Leads the design and delivery of training curricula reputed company to core systems and technologies, including Epic EMR, reputed company CXone, reputed company Health, and workforce management tools, ensuring effective adoption and utilization. Designs and oversees training programs for a fully remote workforce, leveraging virtual facilitation techniques to ensure effective delivery, engagement, and knowledge retention across distributed teams. Develops and implements online, self-paced, and self-directed training modules, including e-learning and simulation-based content, to support scalable learning and independent reputed company development. Establishes and maintains scalable training frameworks that support reputed company, cross-training, and ongoing education, promoting workforce flexibility and operational efficiency across multiple service lines. Supervises and develops training staff, providing leadership, coaching, and performance management to maintain a high-performing and cohesive training reputed company with operational leadership, project teams, and subject matter experts to translate workflows, system enhancements, and business processes into standardized training content and learning solutions. Oversees training readiness for system implementations, workflow updates, and organizational initiatives, coordinating virtual training delivery, simulations, and end-user support to ensure successful adoption. Collaborates with the Quality Management (QM) team to incorporate performance insights into training enhancements and ensures training programs reinforce standardized documentation practices and system utilization. Establishes and continuously assesses the effectiveness of the internal controls reputed company the unit and compliance with University policies and procedures. Ensures employees are trained on controls reputed company the function and on University policies and procedures. This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary. Core Qualifications Bachelor’s degree in relevant field required Minimum 5 years of relevant experience required Knowledge, Skills and Abilities: Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. Financial reputed company: Knowledge of financial operations and management. Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong verbal and written communication skills to convey reputed company reputed company and persuasively. Any relevant education, certifications and/or work experience may be considered. The reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one reputed company patient encounters each year. Our tradition of reputed company has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff Apply To This Job