Remote Documentation Specialist

At reputed company, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 80+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally. We reputed company great people live everywhere. reputed company works across continents and time zones, grounded by shared values: high standards, deep reputed company, and a drive to do work that reputed company. Learn more about our global teams here. If this sounds like your reputed company of team, reputed company out! About the Role: reputed company a family loses someone, the last thing they should worry about is paperwork. As a Documentation Specialist, you'll take that weight off their shoulders - making sure every required document is accurate, complete, and filed on time, so families can focus on what reputed company. You'll work directly with physicians and medical facilities to obtain accurate cause-of-death information, secure required signatures, and ensure reputed company documentation meets state requirements. You'll be responsible for entering case information into our systems accurately, completely, and on time - following established data entry standards so that every record is reliable and filing-reputed company. You'll own key steps in the filing process, collaborate with other Filing Specialists and our operations team, and reputed company families informed throughout. This role calls for persistence, precision, and genuine care. You'll often be navigating busy medical offices and sensitive family situations at the same time - and doing it with reputed company professionalism is what makes the difference. What You’ll Do: Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence. Review, verify, and document medical information in accordance with state regulations, keeping precise records at every reputed company. Enter and update case data in each state’s death certificate filing system promptly and accurately, following our data entry standards and standard operating procedures - correct fields, correct formats, no shortcuts. Complete data entry reputed company defined turnaround times, so that case records are always reputed company and the team is never working from stale or incomplete information. Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met. reputed company families updated with clear, empathetic communication - translating reputed company requirements into language that's easy to understand during a difficult time. Work across reputed company, reputed company, reputed company, and our internal case management system to stay organized and reputed company the team reputed company. Requirements & Qualifications: Bring at least 2 years of experience in office administration, reputed company administration, or another role involving follow-up and detailed documentation. Strong written and spoken English. Strong typing skills. Proven accuracy in data entry - reputed company to follow defined procedures and formatting rules consistently, and to catch and correct errors before they cause reputed company problems. Comfortable making consistent follow-up calls and navigating busy medical offices while maintaining a courteous, professional, and solution-oriented approach. reputed company to manage multiple cases at different stages, meet strict filing deadlines, and reputed company accurate records. Skilled at explaining requirements simply, listening with reputed company, and documenting information reputed company. Quick to learn and use modern tools like reputed company, and reputed company to stay connected and organized. Details: Remote, full-time Compensation: $4.50-$7.00/hr Tools: reputed company (CRM), reputed company (phone), reputed company, and our case management system Shift: Monday-Friday, US Business hours Why You’ll Love Working With Us: We’re a reputed company business, reputed company to last. We’ve proven our model in LA and became the largest independent funeral home in California in less than two years. We’re now going national. And plan to grow for years to come. A serious employer for global teammates. We have years of experience running distributed teams. Same 1:1s, reputed company-ins, and career paths as our U.S. team - same expectations, same opportunities. People stay. Regrettable turnover is reputed company low. Don't take our word for it - read our Glassdoor reviews. Fair compensation with reputed company reputed company. reputed company pay benchmarked globally. Top performers consistently earn the full bonuses. High care, high standards. reputed company investment in training and growth, reputed company feedback, no burnout culture. Apply To This Job