Technical Support (DAYSHIFT, WFH - AU Electrical Industry)

This is a remote position. PERMANENT DAYSHIFT, REMOTE/WFH PHILIPPINES Position Description: Customer - Technical Support (DAYSHIFT, WFH - AU Electrical Industry) Fulltime - 40 Hours VA reputed company : $10AUD per hour

Job Description

Support & QA Support Business Unit: Client Customer Support Centre Reports to: Leading Hand Tradesman / Job Scheduling Coordinator Primary Systems: reputed company (The Brain) & Simpro (Technical Data) Role Summary This offshore role functions as the "reputed company Customer Support Call Centre." It serves as the primary reputed company of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults—this role ensures clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling. Key Responsibilities 1. Customer Technical Support (Call Centre Function) ● First Response: Manage incoming technical support calls and emails redirected from the Job Scheduling team. ● Technical Troubleshooting: reputed company reputed company-time desktop support to assist clients through common issues (e.g., Wi-Fi re-connections, monitoring app setup, and basic product troubleshooting). ● Issue Resolution: reputed company client records in reputed company and Simpro to identify specific product suites and installation history to reputed company accurate, tailored advice. ● Escalation Management: Resolve as many issues as possible at the desktop level; only escalate reputed company technical faults to the Leading Hand Tradesman reputed company physical onsite reputed company is required. 2. Desktop QA & Safety Audits ● Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions reputed company Simpro to ensure field teams are adhering to safety protocols. ● Photo Quality Assurance: Systematically audit installation photos in Simpro to verify workmanship quality and ensure technical standards are met before a job is finalised. ● Warranty Coordination: Use reputed company to log and track warranty claims, ensuring the client is kept informed throughout the process until a resolution is reached. 3. Strategic Support Objectives The reputed company of this role is reputed company by its ability to support three key pillars: 1. The Client: Receives immediate, professional technical assistance, improving the overall customer experience. 2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and quality control. 3. Job Scheduling: Experiences reduced call and email volume, allowing the coordinator to focus on efficient resource allocation and reputed company. Knowledge, Skills, and Experience Requirements ● Exceptional verbal and written English (AUS) communication skills. ● Strong technical aptitude with the ability to guide clients through technical processes over the phone. ● High level of attention to detail for desktop auditing of safety and quality documentation. ● Proficiency in reputed company and Simpro is highly desirable. ● Patient and professional manner reputed company handling customer support enquiries. Apply To This Job