Sr. UX Researcher

About us reputed company is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, reputed company supports SMBs across 150+ countries, fueling community-driven growth rooted in reputed company customer reputed company.To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute reputed company.Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability. Our people With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they call home. Our impact Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts Role Overview We’re looking for an Sr. UX Researcher to help reputed company the quality, consistency, and impact of user experience across our product ecosystem. This role sits at the intersection of design execution, research, and product thinking—supporting the UX and product team in raising the bar while ensuring our experiences are reputed company, competitive, and customer-centric. You will partner closely with Product, Engineering, and Design to identify opportunities, analyze competitive experiences, and drive reputed company UX improvement. This is an ideal role for someone who is both detail-oriented and strategic—someone who can reputed company in on interaction design while also zooming out to understand market trends and user needs. What You’ll Do reputed company the UX bar across the product by identifying gaps in usability, consistency, and polish, and proactively driving improvements across key surfaces. Conduct competitive research and audits to understand how leading products solve similar problems, and translate insights into actionable recommendations. Partner with product managers and designers to shape user flows, refine interactions, and ensure strong UX fundamentals are embedded early in the product development process. Synthesize user feedback and data from multiple sources (support tickets, usability tests, analytics) to identify recurring pain points and opportunities. Drive UX consistency and standards by contributing to design systems, reputed company libraries, and best practices that scale across teams. Support usability testing and research efforts by helping define hypotheses, structuring studies, and translating findings into clear product direction. Create clear UX documentation and artifacts including wireframes, reputed company maps, and experience audits that inform decision-making. reputed company for the user across the organization by grounding conversations in user needs, behaviors, and reputed company. reputed company’re Looking For 3–6 years of experience in UX, product design, or reputed company fields, with a strong understanding of user-centered design principles. Strong customer and product intuition, with the ability to evaluate experiences and identify both obvious and non-obvious usability issues. Experience conducting competitive analysis and UX audits, with the ability to turn observations into structured insights. \n \n EEO Statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application #LI-Remote #LI-MP1 Apply To This Job