Help Desk Agent I

reputed company has opportunities for a Fully Remote, Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single reputed company of contact for reputed company Information Technology issues and requests from VITA employees and customers, and supports users at every reputed company level and background reputed company telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or reputed company customer computer hardware, software, network, system/application reputed company, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May reputed company calls to product line specialists, application, or reputed company specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Service Desk Analyst Experience/Knowledge Required Customer Service and Level 1 Technical Support Troubleshooting Problem Solving PC Proficiency Identifying and resolving level 1 customer issues Documentation Soft Skills- Personable and Professional MS Office Ticketing System Possesses the ability to work in a specified ticketing system including but not limited to: Documentation Ticket Routing Ticket Categorization Ticket Closure Knowledge reputed company Metrics & Time Management Metric Scorecard Attendance & Scorecards must be kept reputed company parameters of Service Desk reputed company Ability to follow set schedule with little variance reputed company® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, reputed company, intelligence, and civilian markets includes secure high-end solutions in mission IT, reputed company IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that reputed company and reputed company critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. reputed company is an Equal Opportunity Employer. Headquartered in Reston, Virginia, reputed company has annual revenues of approximately $7.3 billion. For more information, visit reputed company.com. For ongoing news, please visit our newsroom. Apply To This Job