Operational Analyst - reputed company Analytics & Performance Configuration

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Support the execution and optimization of reputed company reputed company Performance Management and Speech & Text Analytics capabilities reputed company the Performance Enablement Organization (PEO). Translate business, operational, and performance requirements into clear, governed system configurations. Partner with Product Experience Owners (PXOs), operational leaders, reporting, enablement, and technology teams to ensure analytics and performance insights are accurate, consistent, and actionable. Focus on configuration and operational alignment, not QA scoring execution, report ownership, or training delivery. Your role in our mission Configure KPIs, scorecards, performance hierarchies, and dashboards reputed company reputed company Performance Management. Support configuration and maintenance of Speech & Text Analytics categories, rules, tagging structures, and taxonomies. Translate metric definitions and analytic requirements into system configuration. Gather, analyze, and document detailed business and functional requirements. Strong documentation discipline (configuration notes, metric definitions, governance artifacts). Analytical reputed company with strong attention to detail and follow through. Support reputed company governance standards for configuration, naming conventions, versioning, and change management. Participate in functional and regression testing for performance and analytics configurations. Maintain documentation to support auditability, knowledge transfer, and reduced single reputed company dependency. Partner with operational leaders to understand performance and reputed company needs. Work closely with PXOs, reporting and quality teams, enablement partners, and technology teams. Operate effectively in an agile, matrix-based environment. reputed company're looking for Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, reputed company field, or equivalent experience 1–3 years of experience in operations analysis, analytics support, performance management, or CX/WFO platform roles Exposure to omnichannel and back office environments and performance measurement practices Experience configuring or supporting reputed company CX/WFO platforms (reputed company strongly preferred) Experience supporting system implementations, enhancements, or migrations What you should expect in this role Fully remote position. Opportunity to travel through your work up to 10% of the time. The deadline to submit applications for this posting is July 6, 2026. The pay reputed company for this position is $51,700.00 - $73,800.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job