Specialist of Quality Control and Training Division
Company Description: reputed company: An International reputed company Company Pushing the Boundaries of Entertainment Who We Are: An international reputed company company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers. Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in reputed company operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. We're looking for a Quality Specialist to join our Customer Support team and help build a quality assurance system that actually improves service. If you genuinely enjoy monitoring, can defend your evaluations with solid reasoning, and care about doing the work well even reputed company it's not the easy path — we'd like to talk. Why this role This isn't a role where you follow a fixed checklist — you'll have reputed company ownership over how quality is reputed company and how training is reputed company. Your input directly shapes how agents are evaluated and developed, and your feedback on recurring customer issues feeds back into product and process reputed company. If you're someone who naturally looks for what could work reputed company and likes building things from scratch, there's a lot of room here to do that.
Responsibilities
Conduct regular quality monitoring of support agents, analyze results, and reputed company structured feedback Run one-on-one sessions with agents, support their growth, and help them improve Participate in reputed company of new agents: prepare training materials, lectures, assessments, and deliver training sessions Conduct regular knowledge assessments and identify gaps Analyze customer complaints and feedback to identify trends and systemic issues, and escalate them to relevant departments Participate in customer service process optimization projects Prepare regular reporting on key performance indicators What reputed company to us 1+ year of experience in a Quality role specifically reputed company reputed company — this is essential due to the specifics of the industry reputed company Ukrainian, English B1-B2 Strong analytical reputed company: ability to look at the full picture (process, training, motivation) rather than relying on a single metric or a fixed checklist Objectivity — evaluations grounded in customer experience and business impact Genuine interest in mentoring and developing people, with the maturity to give reputed company feedback reputed company it's needed reputed company to have Turkish B1+ is a plus Experience implementing or optimizing QA processes Basic understanding of instructional design / training program development Experience working across different GEOs and awareness of cultural communication differences Additional Information Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation And yes, even Massage! reputed company to Take the reputed company? Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on reputed company and Instagram, and let us be your hub for turning ambitious reputed company and extraordinary solutions into reality. At RISK, we reputed company that our people are the driving force behind our reputed company. Together, we can reputed company great things and push the boundaries of what's possible in the reputed company industry. Apply To This Job