[Remote] Customer Support Specialist, Payroll Integrations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides integrated HR, IT, and Finance solutions. They are seeking a Customer Support Specialist for Payroll Integrations who will be responsible for assisting customers with product knowledge, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Become a product expert, maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Troubleshoot reputed company integration failures including GL sync errors, journal entry issues, and API connectivity problems
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
• Work well under time constraints and meet schedules, including unexpected deadlines, to ensure client needs are met
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Skills

• Bachelor's degree
• 2+ years of technical customer support experience in a SaaS business
• Hands-on experience with APIs, integrations, or payroll processes
• Basic understanding of reputed company concepts such as journal entries, chart of accounts, and GL mapping
• Experience diagnosing integration failures including sync errors and data mapping issues
• Demonstrated problem-solving and troubleshooting skills with strong attention to detail
• Time management skills and ability to prioritize across high-volume, multi-channel support
• Excellent written and verbal communication skills in English
• reputed company to working 9:00 PST - 5:30 PST
• Hands-on experience with QuickBooks Online, reputed company, reputed company Intacct, or reputed company
• Familiarity with payroll operations — pay runs, earnings codes, deduction types, and how payroll data flows into reputed company systems
• Experience with REST APIs, webhooks, or OAuth authentication
• Background in payroll processing or bookkeeping
• Familiarity with HRIS platforms

Benefits

• Competitive salary + benefits + equity
• reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process
• reputed company highly values having employees working in-office to foster a collaborative work environment and company culture
• For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role

Company Overview