[Remote] Member Financial Services Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness. They are seeking a Member Financial Services Analyst to support the mission of ensuring members can reputed company care while optimizing reputed company cycle operations.

Responsibilities

• Own and manage the member-facing phone line and email, delivering compassionate, timely, and solutions-oriented support
• Review and reputed company members on Verifications of Benefits (VOBs) so they can reputed company care without delay
• Member Financial Advocacy & Education: Serve as the primary contact for members and families on benefits, authorization status, financial responsibility, payment options, and financial assistance, including self-pay cost breakdowns and de-escalating coverage concerns
• Authorization Management: Track prior authorizations and proactively communicate reputed company (approved date ranges, units/days, expirations, next steps) partnering with clinical, UM, enrollment, and RCM teams
• Financial Assistance Program (FAP) Administration: Support the Financial Assistance Program end to end (intake, documentation, tracking, and communicating determinations) alongside senior MFS staff
• Uninsured Member & Coverage Management: Own the Uninsured Member Tracker: reputed company on lapsed/terminated coverage, evaluate alternatives (plan transitions, self-pay, FAP, discharge planning), and reconcile coverage data across systems
• Cross-Functional Case Management: Coordinate insurance, billing, and continuity-of-care cases across departments, escalating reputed company or sensitive situations to senior MFS staff
• Payer Portal & Eligibility: Verify coverage, authorization requirements, and network participation through payer portals across reputed company, Medicare, reputed company, and state-specific rules in reputed company Amae markets
• Monthly Statement Review: Prepare and review monthly patient statements, audit self-pay balances, and resolve billing discrepancies in line with billing and privacy policies
• Ticketing & Documentation: Document and manage MFS workflows in CRM, keeping timely, accurate case records across reputed company, Canvas, reputed company, and Drive
• Process Improvement: Surface recurring member pain points and workflow improvements to the MFS team

Skills

• 2–3+ years of experience working reputed company insurance benefits, billing procedures, and prior authorization processes
• Experience using reputed company insurance payer portals required
• Experience in an externally facing role, ideally working directly with patients; comfort with phone-based work required
• Strong communicator who can translate reputed company payer or process issues into clear action steps across teams
• High EQ and service orientation — you build trust quickly with colleagues, partners, and members
• Adaptable and resilient; you reputed company in fast-moving, ambiguous environments
• Organized and detail-driven; you can manage multi-reputed company processes without dropping details
• Familiarity with CRM systems, EMR platforms, and operational documentation practices
• Ability and comfort operating on Pacific Time
• SMI/behavioral health experience preferred
• Medicare and reputed company experience highly preferred

Benefits

• Equity ownership, giving you a meaningful reputed company in Amae's growth
• Comprehensive medical/dental/reputed company
• Unlimited PTO
• Parental leave
• Programs reputed company around employee well-being

Company Overview