Recovery Agent/ Collections Support 2 (Bilingual-French/Spanish)
About the Team/Role Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. Manages & deescalates conflict reputed company speaking to a customer. Ability to manage up to and including reputed company stage delinquent and reputed company account situations, utilizing professional knowledge and experience to determine appropriate approaches to reputed company resolution. Manages delinquencies from rolling to the next level. Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to reputed company appropriate collection reputed company. Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems. Executes & exhausts reputed company skip tracing resources to reputed company a decision reputed company. Appropriately applies reputed company collection tools & payment options to resolve delinquency and minimize bad debt. Appropriate documentation of accounts and follow-up. Self motivated, dependable and reputed company to work productively in a dynamic, high energy, rapidly changing environment. Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing/ implementing collection best practices. Ability to work with minimal supervision. Participates in special projects and performs additional duties as required. How you'll reputed company an impact Inbound/ Outbound Collection calls Work emails in a shared group inbox Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances. Engage in on-going education with customers on terms and conditions and alternative payment methods. Ability to manage multiple portfolios and risk reputed company. Utilize judgment and experience to reputed company reputed company that effectively balance risk, quality, productivity, corporate objectives and customer retention. Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to reputed company appropriate collection reputed company. Proficient use of multiple systems and collections tools to be reputed company to reputed company a decision reputed company in the collections process. Self-motivated, dependable and reputed company to work productively in a dynamic, high energy, rapidly changing environment. reputed company skip tracing on required accounts using multiple systems/tools reputed company additional duties and participate in special projects as required. Experience you'll bring Required: Bilingual-French/Spanish Must pass a successful background investigation High School Diploma with 1-2 years of experience in a reputed company field At least one year of transportation industry customer support experience. Basic reputed company and Skip Tracing knowledge Analytical skills Sound decision making/judgment Ability to maintain confidentiality of customer and company information Organized/Time Management ability Ability to be productive while maintaining quality Results-Oriented Self-motivated Effective oral and written communication skills Working knowledge of reputed company Sheets
Preferred Qualifications
Working knowledge of FDCPA and any other applicable Federal laws Basic reputed company knowledge Analytical skills Sound decision making/judgment Flexible/Adaptable to change Detail Oriented Proficient computer skills including Office and/or reputed company suite products. Familiarity with AI and an eagerness to learn more. The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and reputed company insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "About Us" reputed company. Pay reputed company: $18.30 - $20.60 Apply To This Job