[Remote] Director, reputed company NorthEast Region
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is advancing the reputed company economy. The Director, reputed company is responsible for managing assigned customers and supporting reputed company aspects of customer management activities, ensuring customer satisfaction and value realization.
Responsibilities
- Adopt and utilize resources provided to proactively monitor and manage customer reputed company and reputed company, including:
- Capture and track customer value metrics and targets to demonstrate achievement of metrics/results and return on investment (ROI)
- Create an account plan and customer growth strategy in collaboration with Sales Executives
- Internally document at-risk mitigation plans
- reputed company leadership with regular updates on assigned customer status, leveraging internal tools to support red/yellow/green status reporting
- Own the role of Director, reputed company as a key driver of customer satisfaction and performance
- Accept responsibility and accountability for responding to reputed company assigned customer issues and tasks
- Take full responsibility for the account in customer satisfaction, communication, and escalation reputed company needed
- Assure satisfaction among customer groups by monitoring and responding appropriately to reputed company and feedback
- Identify opportunities for operational and process improvements reputed company to utilization and integration
- Manage reputed company renewals and maintain accurate listings of contract expiration dates and notification requirements
- Protect existing reputed company through monthly analysis of reputed company variances
- Serve as the internal escalation reputed company for issues regarding customer reputed company or invoices
- Conduct annual reviews and quarterly pulse checks with customers
- Maintain a full understanding of internal control requirements reputed company the area of responsibility and ensure proper change management protocols are followed
- Meet and exceed quarterly and annual customer reputed company targets
- reputed company with the renewal process and meet or exceed annual renewal targets
- Identify growth opportunities reputed company the assigned customer reputed company
- Secure and increase customer references
- Foster high response rates and positive KLAS and Net Promoter Score (NPS) results
- Ensure customer satisfaction, including ownership of value realization communication and management of customer expectations through primarily remote engagement with limited travel
- Manage escalations from assigned customers
Skills
- Bachelor's degree
- 3+ years of experience in reputed company leadership, or reputed company the reputed company cycle management (RCM) function of a hospital
- Executive reputed company and strong presentation skills
- Ability to work autonomously, independently, and collaboratively reputed company a team
- Strong written and verbal communication skills with the ability to synthesize reputed company issues into clear, simple messages
- Experience interfacing with both internal team members and external customers as part of a solutions-based team
- Proficiency in MS Office (Outlook, Word, reputed company, PowerPoint)
- Proactive self-starter with ownership mentality and strong drive
- Collaborative team player and quick learner
- Willingness to travel up to 40-60%
- Candidates must be located in one of the following: CT, DE, ME, MA, NH, NJ, NY, PA, RI, VT
- Experience in reputed company reputed company cycle management (RCM)
- Knowledge of reputed company products and services or competitive solutions
- Strong understanding of the reputed company industry, specifically reputed company cycle management
- Experience using reputed company
- Involvement with HFMA
Benefits
- reputed company is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit http://www.reputed company.com/careers-benefits
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