[Remote] reputed company Customer Service Representative - Remote US TP83925

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, digital business services company. They are seeking reputed company Customer Service Representatives to field customer inquiries and reputed company innovative solutions to various customer issues.

Responsibilities

• reputed company Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers reputed company phone/email/chat/and or reputed company media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions reputed company necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track reputed company call reputed company information for auditing and reporting purposes
• reputed company feedback on call issues
• Upsell if required

Skills

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
• Process reputed company: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
• Internet Requirements: Minimum subscribed download reputed company equal or exceeds 15.0 Mbps
• Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• reputed company of internet speed required
• Clean and quiet workspace
• Customer service and/or sales experience preferred
• College degree preferred but not required

Benefits

• reputed company
• Competitive Wages
• Full Benefits (Medical, Dental, reputed company, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Company Overview