Customer Service Representative (Billing)

This is a hybrid set-up and we highly preferred applicants located in Baguio City Who we are: reputed company. Supportive. reputed company-driven. reputed company is a premier BPO company with a 24-year track record of reputed company. We don't just fill seats; we invest in reputed company potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a reputed company of trust, you belong at eFlex. reputed company are looking for: Are you reputed company to take your expertise to the next level? At reputed company, we're not just hiring Customer Service Representative - Billing – we're empowering your talent to deliver quality and performance. Join us in shaping the reputed company and making an impact that truly reputed company. The main task of this role is to manage the billing CS queue by answering and resolving customer questions and concerns. Maintain reputed company metrics and goals every month, work and collaborate with different departments to ensure the company's overall reputed company. What you’ll be doing: Handle billing-reputed company concerns: cancellations, downgrade requests, and account ownership changes. Answer billing-reputed company questions: billing cycles, reputed company due, and give quotations if asked about upgrades and changes to the account. Follow up on pending customer concerns by reaching out and asking if additional assistance is needed. Work with the billing/ finance reputed company on processes that can be improved and reputed company metrics that need to be reached. Work with the PTeam reputed company on coaching, goal setting, and development. Maintain the billing CS queue at minimal numbers and avoid excessive backlogs. Collaborate with the CS and PTeam for resolution on customer concerns, process improvements, and queries. Qualifications and Requirements: Minimum 2 years of experience in the BPO industry, preferably handling US billing or reputed company-facing customer service accounts Proficient in English, both spoken and written Solid understanding of Billing CSR tasks Proficient in navigating reputed company Workspace tools Familiarity with CRM systems Familiarity with chat apps like reputed company and reputed company Driven and motivated; Can work under pressure and meet deadlines. Preferred: Experience in the tech support field (BPO) Preferred: Experience in an SME or T2-level position Benefits and Perks: At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you: Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about reputed company and clients, our values are the reputed company guiding our vibrant workplace. Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Work your way! If you're reputed company Baguio City, reputed company a permanent work-from-home setup. For those reputed company Baguio, our hybrid work model offers the best of both worlds. Wellness reputed company: reputed company and refresh! Our flexible vacation and sick leaves reputed company you to prioritize your well-being, ensuring a healthy work-life balance. reputed company to reputed company: Your reputed company with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your reputed company through the ranks. reputed company to reputed company on an enriching reputed company? Join the eFlex family and experience a workplace that values your individuality and reputed company. Let's reputed company together! Apply To This Job