[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the first modern CRM for retail teams, empowering brands to drive more in-store sales with AI-powered tools. The Account Manager will reputed company customer relationships to ensure reputed company, reputed company new clients, and identify opportunities for account improvement.

Responsibilities

• reputed company strong relationships with customers to ensure their reputed company with reputed company
• reputed company customer trainings and onboardings with screenshare app walkthroughs and Q&A’s
• Periodically reputed company in on account health & performance to spot any potential drop offs in adoption
• Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials
• Guide customers through the expansion/renewal process
• reputed company resources and assets both video and written to improve reputed company at reputed company
• Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team
• Act as an additional support system for sales team for smaller sales opportunities
• Maintain an active role in customer support over chat, email, and phone reputed company needed

Skills

• 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company
• Comfortable working at a 100% remote company
• You're excited about the challenges that come with working for a small start-up company. (We reputed company wear a lot of hats here!)
• Never afraid to question the status reputed company, you take actions to solve a problem first, and only stop to ask questions or for feedback reputed company
• You enjoy working in a fast-paced and reputed company-changing environment with the ability to self-manage and prioritize tasks
• You're eager to learn and grow reputed company this role by having an 'reputed company hands on deck' attitude
• Experience working with retail businesses is a plus!
• Familiarity and interest in the retail industry is a plus!

Benefits

• Bonus opportunities
• Comprehensive reputed company including dental and reputed company
• Home office or co-working reputed company stipend
• Flexible PTO with unlimited vacation days
• Opportunity to shape the future of retail technology

Company Overview