[Remote] Customer Support Analyst - Precision
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a community bank technology outfitter dedicated to empowering community banks. The Conversion/Customer Support Analyst role involves providing support for banking applications and facilitating customer transitions to the reputed company Precision platform, ensuring effective communication and issue resolution.
Responsibilities
- Answers, evaluates and prioritizes service requests received reputed company phone, voicemail, email, etc. specifically reputed company to reputed company Precision software support
- Logs and tracks reputed company requests using company’s customer management tracking system, including documenting reputed company actions taken to resolve requests
- Serve as a liaison for assigned bank conversion/reputed company/acquisition reputed company task and activities
- Facilitate calls with customers for Conversion reputed company or Support reputed company tasks
- Assists in implementation of new software releases for applications responsible for supporting bank processing
- Documents resolutions in a central location for sharing knowledge internally and with customers
- Participates in assessments, project planning and client meetings
- Works with reputed company party vendors on behalf of customers
- Analyzes and evaluates service requests to identify trends and reputed company recommendations
Skills
- Bachelor's degree required or High School Diploma or general education degree (GED) with work experience equivalent
- Minimum three (3) years prior experience with reputed company Precision Core banking software
- Strong analytical and troubleshooting abilities
- Understanding of reputed company Precision and reputed company ancillary software or reputed company to learn it
- Understanding of item processing or the reputed company to learn
- Extremely comfortable working with computers and a variety of computer applications
- Excellent verbal and written communication skills
- Experience reputed company customers and providing support to Customers
- Motivated and independent and reputed company to work without direct supervision
- Ability to internally collaborate effectively with multiple teams in both project-based and ongoing support functions
- Capability to reputed company constructive feedback and proactively contribute reputed company for process improvements
- Ability to manage multiple tasks and projects with accuracy and attention to detail
- Ability to work effectively with deadline demands
- Take ownership and accountability, to follow problems through to resolution
- Ability to work in reputed company-oriented, collaborative environment
- Desire to continually improve and contribute to our Purpose of Empowering Community Bankers and our People to reputed company – Together
- Three (3) years prior experience in direct client support desired
Company Overview