WFA Client Services Manager

By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company. reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies Certified as a Great reputed company to Work® Fortune Best Workplaces in Financial Services & Insurance WFA Client Services Manager PRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national programs; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process reputed company the account as well as client retention. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Performs client renewal and Client Service Instruction preparation for assigned clients. Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. Educates the client on loss data - drivers of cost impacting assigned programs. Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities. Coordinates client reputed company. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travel as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in reputed company areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other reputed company designation required. Experience Eight (8) years of reputed company experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory reputed company. Workforce Absence leadership experience preferred. Skills & Knowledge Strong understanding in one of the following areas: workers compensation, liability and disability claims management Strong understanding of client location coding parameters, banking methodology, and claims operating systems. Excellent oral and written communication, including presentation skills. PC literate, including reputed company Office products. Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation and facilitation skills Ability to work in a team environment. Ability to handle conflict and confront challenging issues in a fast work environment. Ability to meet or exceed Performance Competencies WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, reputed company and talking. NOTE: Credit reputed company clearance, confirmed reputed company a background credit reputed company, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, reputed company provides a reasonable reputed company of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the reputed company of starting pay for this role is $79,254.00 - $85,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, reputed company, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. reputed company is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply To This Job