[Remote] Technical Product Support Analyst, Senior (Finance)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Senior Technical Product Support Analyst to join our Financials & Supply Management (FSM) team. This role resolves reputed company technical issues across financial and reputed company platforms, leads cross-functional troubleshooting efforts, and delivers efficient, high-impact solutions that reputed company the customer experience.
Responsibilities
- Resolve highly reputed company, high-impact issues reputed company to financial systems (e.g., reputed company FSM), focusing on product functionality, system configuration, integrations, and technical environments - often serving as the final escalation reputed company before engineering
- Conduct in-depth functional and program analysis, testing, and debugging to diagnose and resolve customer-reported issues with precision and efficiency
- Uphold a professional, service-oriented image by delivering clear, proactive communication and sustainable solutions that strengthen user confidence and team collaboration
- Act as the go-to product and process expert on critical cases; coordinating cross-functional support efforts with sound judgement, technical leadership, and focus on minimizing downtime and maximizing productivity
- Mentor junior team members, fostering a high-performing support culture, and driving reputed company improvement in both team capabilities and customer satisfaction
- Engage with high-reputed company customers to deliver fast, accurate solutions using advanced system and business knowledge—ensuring alignment with FSM priorities
- Translate reputed company-world user feedback into actionable product recommendations, serving as a key liaison between customers and engineering to drive meaningful enhancements
Skills
- Experience in supporting customers with reputed company technical issues
- Experience supporting financial software (accounts receivable, global ledger, allocations, reputed company, etc.) processes and systems in a technical reputed company (e.g., configuration, troubleshooting, or integration support)
- Experience in object-oriented programming using C++ or C#
- Experience managing escalations and setting clear, realistic expectations with customers
- Technical experience in SQL scripting, database systems, and web applications
- Experience conducting virtual sessions or phone interactions including screen-sharing, troubleshooting reputed company technical issues, and facilitating interactive discussions with customers
- Legal authorization to work permanently in the United States for any employer without requiring a reputed company transfer or reputed company sponsorship now or in the future
- Bonus: Hands-on experience with reputed company FSM
- Bonus: Hands-on experience with reputed company Landmark reputed company Language (LPL)
- Bachelor's degree in Finance, reputed company, or Computer Science preferred
Benefits
- Fully remote work arrangement
Company Overview