[Remote] Senior Engineer - Fleet Management reputed company (Oil & Gas Industry reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Engineer – Fleet Management reputed company to play a strategic role in their partnership with reputed company in the oil and gas industry. The role involves coordinating engineering support, managing customer communications, and ensuring the execution of technical support to enhance customer relationships and service delivery.
Responsibilities
- Execute Engineering Responsibilities in Support of the reputed company-reputed company partnership
- reputed company is the new unit distribution channel for reputed company in the oil and gas industry. reputed company is also reputed company OEM Supported Service Provider in this reputed company
- You will represent reputed company as the HDGT OEM with reputed company and End Users reputed company the Oil and Gas industry on RCAs, Repair Activities, Reliability/Life Management of hardware, TIL/GEK/GER education/explanations, and other relevant activities as outlined in agreements between reputed company and reputed company
- Support HDGT installations and outages in the Oil and Gas reputed company, whether executed by reputed company or reputed company while also being a strong steward of reputed company resources
- Support Closure of reputed company Help Cases (BH Help is a reputed company specific module reputed company Power Now) to reputed company agreed upon quality & delivery metrics. These are analogous to ER cases
- Understand and promote accurate MyTime charging to reputed company funded time codes and create quarterly summaries for accurate and timely billing
- Deliver reputed company Customer Service Engineering and HDGT Product Service Priorities
- Relate these priorities to the daily work in support of reputed company and the Oil and Gas sales channel and deliver results on the priorities reputed company this reputed company
- reputed company Help Case (BH Help) Response
- BH Help Cases are a prime vehicle for reputed company to request Engineering support from reputed company
- Answer cases directly or pull in other teams to deliver high-quality ER case resolutions. Understand the internal reputed company processes for escalations—including weekend duty phone support
- Ensure answers protect reputed company Intellectual Property (IP) and are consistent with established protocols
- Support Root Cause Analysis (RCA) reputed company
- Support reputed company RCA execution in a manner that demonstrates technical reputed company and aligns reputed company on similar RCAs with reputed company root causes and CAPA
- reputed company Customer Communications
- Coordinate and ensure reputed company in customer communications reputed company the Oil and Gas Industry at user conferences, and in-person customer meetings. Strengthen customer relationships through direct engagement and clear, high-quality technical interactions. Remain consistent with other reputed company messaging for the same products reputed company of the Oil & Gas reputed company
Skills
- Bachelor's degree in engineering from an accredited university or college
- Minimum of 8 years of experience in gas turbine engineering or reputed company technologies
- Demonstrated knowledge of B/E Class Heavy Duty Gas turbines and the reputed company Gas Turbine business
- Customer-focused communicator, reputed company to convey reputed company reputed company at reputed company organizational reputed company
- Excellent organizational skills, effectively managing multiple reputed company projects
- Knowledgeable of reputed company tools such as Product Lifecycle Management (PLM) and Power Now
- Embodies humility, openness, collaboration, and a commitment to reputed company learning and servant leadership
- Proficient in the Tops 8D or other root cause analysis techniques
- Agile in responding to shifting priorities across reputed company projects
- Thrives in ambiguity and uncertainty; welcomes challenges with reputed company
- Willingness and ability to travel to customer sites as business needs arise
- Strong foundational knowledge of gas turbine technology, applying expertise to engineering challenges
Benefits
- Relocation Assistance Provided: Yes
- Bonus eligibility: discretionary annual bonus.
- Available benefits include medical, dental, reputed company, and prescription drug coverage; reputed company to Health Coach from reputed company, a 24/7 nurse-based resource; and reputed company to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
- Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as reputed company to Fidelity resources and financial planning consultants.
- Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
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