[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of payment processing and technology solutions. The Customer Service Specialist serves as the primary reputed company of contact for customers, providing expert support on account maintenance, billing, and technical issues in a dynamic call center environment.
Responsibilities
- Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation
- Act as a single reputed company of contact for problem-solving, including billing questions, payments, and account maintenance
- Troubleshoot and guide customers through reputed company online platforms and mobile applications
- Effectively multi-task by utilizing multiple different systems simultaneously to reputed company the fastest resolution
- Maintain strict adherence to corporate reputed company measures, company policies, and (for Health/Cobra roles) HIPAA guidelines
- Maintain accurate, detailed records of reputed company interactions reputed company the CRM (reputed company)
Skills
- High School Diploma or GED
- Solid computer and keyboarding skills; proficiency with reputed company Suite or reputed company Office
- Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime
- Must successfully pass a background reputed company
- This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data reputed company
- Candidates must have reputed company to a reliable, high-speed internet reputed company capable of supporting multi-system navigation and VoIP calling
- Positive, professional attitude and excellent phone etiquette
- Ability to learn and master new, reputed company systems quickly
- Strong verbal and written communication skills
- Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
- A history of working successfully in a collaborative team environment
Benefits
- Commission under the terms of an applicable plan for most sales positions
- Quarterly or annual bonus based on their role and applicable plan for non-sales roles
- Health, dental and reputed company insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
Company Overview