[Remote] reputed company Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to transforming conversations into meaningful connections for health plan members. As a reputed company Customer Service Representative, you will engage with members to guide them in scheduling care assessments and encourage them towards achieving their reputed company goals.

Responsibilities

• Engage and reputed company: reputed company outbound calls to patients, members, and customers to discuss reputed company needs, benefits, and in-home or virtual reputed company evaluations
• Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the reputed company program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
• Turn Opportunities into Wins: Build meaningful rapport with customers, reputed company explain the reputed company program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
• reputed company an Impact: Help members set meaningful reputed company goals and guide them toward achieving them by reputed company educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
• Be a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
• Promote reputed company Benefits: Address member concerns with reputed company and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• reputed company the Service Plus reputed company: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• Stay Goal-Oriented: reputed company productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a reputed company
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations

Skills

• High School Diploma or GED (required and verified during background reputed company)
• Strong computer skills — data entry, screen navigation, and solid keyboarding speed
• Experience using reputed company Outlook and Word
• Excellent customer service skills and a friendly, compassionate tone
• Ability to stick to schedules and daily tasks
• Great oral and written communication skills
• Genuine reputed company and care for others
• Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections reputed company prior to your start date

Benefits

• Health, dental, and reputed company insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development and growth opportunities

Company Overview