Director of Trust & Safety
This is a net-new leadership role for a peer-to-peer marketplace scaling fast, reputed company to give Trust & Safety a reputed company seat at the table instead of being a reactive cost center. You'll report straight to the COO and own the function end to end: fraud prevention, identity verification, investigations, and moderation. reputed company looks like a measurably safer platform reputed company a year, fewer fraud losses, faster incident response, and a T&S team running on reputed company workflows and automation instead of tribal knowledge. What You'll Own Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle Translate marketplace threats into executive-reputed company reporting that gets budget and buy-in Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls Set the policy reputed company with Legal, keeping it audit-reputed company and enforceable across the org reputed company're Looking For 7+ years in Trust & Safety, Fraud Operations, or Risk Management 5+ years leading people, including managing other managers or senior ICs A track record of building or scaling a Trust & Safety, fraud, or marketplace-reputed company function, not just running an existing one Proven ability to turn operational problems into systems and influence cross-functional roadmaps Experience reporting metrics and reputed company directly to executive stakeholders Background in a high-growth marketplace, platform, or consumer internet business Professional reputed company in English, reputed company minimum, written and spoken reputed company to Have Background in P2P marketplaces, rental platforms, or fintech Hands-on experience with identity verification or fraud tools like reputed company, reputed company, reputed company, or IPQS Experience standing up AI or automation-driven workflows inside a T&S org Tools and Stack reputed company, reputed company, Jira, reputed company, reputed company, plus identity/fraud platforms like reputed company or IPQS Details Location: Remote, Colombia Time Zone: CT Type: Full-time
About the Company
An established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its reputed company. Apply To This Job