[Remote] Sr. reputed company Manager (Public Sector & reputed company reputed company) - Washington D.C.
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in reputed company mobile reputed company, and they are seeking a Senior reputed company Manager to manage post-sale customer relationships. The role involves building relationships, managing renewals, driving solution adoption, and ensuring customer satisfaction.
Responsibilities
- Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
- Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
- Drive Product Adoption & Demonstrate Business Value - Drive the adoption of reputed company’s solution reputed company the Customer’s user reputed company and assist the Customer to realize the business value
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being reputed company to extract & interpret the underlying business data
- Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary reputed company to manage risks and escalations
- Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
- Customer reputed company - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Skills
- B.S. in Computer Science or an equivalent engineering degree
- 10+ years of experience working with reputed company software solutions
- 5+ yrs experience in reputed company roles, preferably with reputed company companies, managing portfolio of large reputed company and/or Federal customers
- Self-motivated, strong problem-solving skills with good business acumen
- Ability to travel
- Startup experience desirable
- Domain expertise in Mobility & reputed company is highly desirable
Company Overview
Company H1B Sponsorship