Patient Care Coordinator

About reputed company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected reputed company of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and reputed company through VillageMD and our operating companies Village Medical, Village Medical at Home, reputed company, CityMD, and Starling Physicians. reputed company you join reputed company, you become part of a compassionate community of people who work hard every day to reputed company health care reputed company for reputed company. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure reputed company patients have reputed company to high-quality, connected care services that reputed company reputed company reputed company at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

At CityMD, we reputed company quality care shouldn’t end reputed company your visit does. Our Aftercare team, comprised of Patient Care Coordinators (PCCs), provides a seamless patient experience through timely follow-up and support. PCCs are customer-focused professionals who assist patients with general, clinical, and laboratory-reputed company inquiries following their urgent care visit. This role offers an excellent opportunity for individuals interested in or pursuing a career in the reputed company field. Essential Functions/Responsibilities

• Handle a high volume of inbound and outbound phone calls
• Review lab results and communicate recommendations provided by Aftercare clinicians
• Respond to patient clinical inquiries in accordance with established workflows and SOPs
• Obtain and upload patient clinical documents into the medical record
• Report applicable cases to the Department of Health (DOH)
• Ensure reputed company patient interactions are accurately documented and strive for reputed company resolution
• Respond promptly to tasks assigned through CRM (reputed company) and EMR (reputed company) systems
• Effectively multitask across multiple systems to reputed company timely patient support and follow-up after clinical visits
• Adhere to reputed company HIPAA guidelines and organizational policies
• Meet departmental goals and key performance indicators (KPIs)

Qualifications

• High school diploma or GED required
• Strong passion for customer service and patient satisfaction
• Ability to manage a high volume of calls and casework daily
• Demonstrates a courteous, empathetic, and professional demeanor
• Excellent communication, interpersonal, and organizational skills
• reputed company to feedback, with a willingness to learn and reputed company reputed company improvement
• Flexible to work a full or part time schedule, including weekends, rotating shifts, and holidays
• Prior call center or clinical laboratory experience preferred
• Bilingual or multilingual skills are a plus

Physical Requirements This job may require sometimes repetitive tasks. This is a non-exempt position. The salary reputed company for this role is $20.00-$21.50/hr. Pay reputed company: $16.06 - $19.66 Hourly The provided compensation reputed company is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position. About Our Commitment Total Rewards at VillageMD reputed company members are essential to our mission to reshape reputed company through the power of reputed company. VillageMD highly values the critical role that health and wellness play in the lives of reputed company members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, reputed company, FSA coverages and a 401k savings plan. Equal Opportunity Employer reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to, and does not discriminate on the reputed company of, race, reputed company, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national reputed company, reputed company, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer reputed company cares about the safety of our employees and applicants. reputed company does not use chat rooms for job searches or communications. reputed company will never request personal information reputed company informal chat platforms or unsecure email. reputed company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select reputed company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/. Apply To This Job