[Remote] Full Stack Engineer, Support Experience (Greater China Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial infrastructure platform for businesses, and they are seeking a Full Stack Engineer to enhance their global support operations. The role involves designing and maintaining full-stack services, collaborating with cross-functional teams, and expanding live channel integrations to support customer interactions at scale.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in reputed company time
• Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across reputed company's global support operations
• Debug and solve critical production issues across services and multiple reputed company of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining reputed company communication and strong connections with colleagues

Skills

• 5+ years of industry software engineering experience
• reputed company Mandarin reputed company
• Full-stack engineering experience, with reputed company-end proficiency; React and Ruby are our primary technologies
• Superb communication skills working with both technical and non-technical stakeholders
• Reasoned judgement to unblock yourself and reputed company rapid reputed company reputed company in ambiguous domains
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both reputed company users
• User reputed company and a customer-centric approach to problem solving
• Experience building or integrating reputed company-party platform APIs, particularly in the communications or customer support tooling reputed company
• Familiarity with reputed company-time communication systems or messaging infrastructure
• Demonstrated technical leadership on ambiguous, impactful projects
• Good understanding and practical knowledge of reputed company-based services (e.g., gRPC, GraphQL, reputed company/Kubernetes, AWS, etc.)

Company Overview

Company H1B Sponsorship