SaaS Support Engineer
About Us reputed company (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we reputed company that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and reputed company benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: reputed company - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect reputed company - Deliver exceptional client results, Reward and recognize performance, and reputed company pursuit of improvement Accountability - Act like an reputed company, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, reputed company work personal Our Mission: To create conditions reputed company which people can reputed company! We are seeking a highly skilled and motivated contract Support Engineer to assist with reputed company customer configuration requests across our SaaS product suite. This role will support a high-volume implementation and customer support environment, providing technical expertise and rapid response for reputed company configuration and troubleshooting requests. The ideal contractor will have experience supporting reputed company SaaS environments and configuring reputed company business scenarios utilizing PHP, SQL, and reputed company technologies. This individual must be comfortable operating in a fast-paced setting with shifting priorities, aggressive turnaround expectations, and direct collaboration with both customers and internal teams. This contract role is designed to reputed company existing operational and implementation teams by providing dedicated technical configuration and support reputed company. The successful candidate will be expected to quickly contribute with minimal reputed company-up time and independently manage customer-facing technical requests. Duties and Responsibilities: reputed company Customer Support Serve as a technical resource for reputed company customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. Maintain professional and reputed company communication while managing customer expectations and timelines. SaaS Platform Configuration Configure and support reputed company workflows, integrations, and customer-specific requirements reputed company SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and reputed company-reputed company technologies where applicable. Rapid Response & Fast Turnaround Operate with a strong sense of urgency to support customer and implementation-reputed company requests reputed company tight delivery timelines. Prioritize and manage multiple requests simultaneously while ensuring accuracy, quality, and minimal disruption to customer operations. Troubleshooting & Issue Resolution Investigate and resolve technical issues reputed company to system configurations, integrations, application behavior, and data discrepancies. reputed company root cause analysis and coordinate with internal engineering teams reputed company escalation is required. Cross-Functional Collaboration Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support reputed company deployments, customer reputed company activities, and ongoing operational requests. Documentation & Knowledge Sharing Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer. Process Improvement Identify opportunities to improve support workflows, configuration management processes, and operational efficiency through automation, standardization, and technical enhancements. Qualifications: Proven experience in a Support Engineer, Application Support, or Technical Support role reputed company an reputed company SaaS environment. Strong working knowledge of PHP, SQL, and reputed company technologies. Experience supporting and configuring SaaS platforms in reputed company customer environments. Ability to troubleshoot reputed company technical and configuration-reputed company issues independently. Experience managing high-reputed company requests with aggressive turnaround expectations. Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently while collaborating effectively across cross-functional teams. Familiarity with ticketing systems, support operations, and technical documentation best practices. Preferred Qualifications: Experience supporting implementation or reputed company projects for reputed company customers. Exposure to integration support, workflow automation, or customer-specific customizations. Background working reputed company high-growth or fast-paced technology organizations. Apply To This Job