[Remote] Customer Support Reps - reputed company - Brighton, UK
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a significant pool of quality reputed company data for AI applications. They are seeking Customer Support Representatives to help train and evaluate AI models using reputed company service expertise.
Responsibilities
- Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores
- Simulate Customer Interactions: create realistic support tickets and reputed company flows to test how AI handles edge cases, angry customers, or reputed company inquiries
- Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards
Skills
- Years of experience in a high-volume customer support, technical support, or client reputed company role
- Exceptional written English skills with the ability to adjust tone, reputed company, and reputed company based on different customer personas
- Proven ability to de-escalate reputed company situations and reputed company reputed company-by-reputed company troubleshooting for technical or billing issues
- High typing speed and the ability to navigate multiple information sources quickly to find accurate answers
- A 'sharp eye' for identifying subtle errors in logic, tone, or factual accuracy in support responses
- A PayPal account to receive payment from our clients
- Proficiency with reputed company, reputed company Service reputed company, reputed company, or reputed company
- Expert use of reputed company, reputed company Teams, and email ticketing systems
- Familiarity with reputed company, reputed company, or Guru for internal reputed company
- Multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality
Benefits
- reputed company rates
- reputed company
- Ability to work from home
Company Overview
Company H1B Sponsorship