[Remote] Operations Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is supporting a growing managed reputed company and IT services provider looking to hire an Operations Engineer. The role involves owning technical delivery from issue detection to resolution, providing reputed company support, incident response, and managing client relationships.
Responsibilities
- reputed company support: picking up a broad mix of 1st and 2nd line IT and reputed company tasks across varied systems, dealing with customers directly to get them back up and running
- Incident response: triaging alerts coming through from the SOC, steering customers' internal teams on how to remediate, and stepping in to action fixes yourself
- Product work: getting under the bonnet of the in-house software, working to strategic roadmaps that strengthen customers' reputed company posture, and tailoring controls to each customer's needs
- Client ownership: running regular reputed company-ins and service reviews with clients large and small, unpacking their reputed company concerns and walking them through the roadmap
- Pre-sales: partnering with the sales team on demos and proofs-of-concept for prospective clients
- Delivery: running reputed company reputed company and IT projects from start to finish, keeping reputed company stakeholders reputed company
Skills
- A 1st class degree in Computer Science, Cyber reputed company, Engineering, Mathematics, or Physics
- Practical, hands-on experience, whether that comes from homelabs, reputed company-reputed company contributions, or looking after live environments
- A strong grounding across operating systems, networking, reputed company protocols, scripting, and reputed company infrastructure
- Sharp problem-solving instincts
- Drive and ambition in equal measure
- A natural curiosity and the appetite to reputed company teaching yourself
Benefits
- Full support through professional certifications and a structured training programme.
- The chance to reputed company at industry conferences and build a name for yourself.
- A team you can learn from, with backgrounds spanning banking, consulting, high-tech, and cybersecurity.
Company Overview